Subaru of Pembroke Pines - Service Center

Replaced wheels damaged during wheel rotation by service dep I honestly would have given you a rating of 5 but I felt the statement the repairman placed upon the invoice was a bit too snarky. My wheels were cle I honestly would have given you a rating of 5 but I felt the statement the repairman placed upon the invoice was a bit too snarky. My wheels were clearly damaged by the service person who was careless with the pneumatic lug wrench and must have spun the wrench before the lugs were properly seated. This was properly stated in my original grievance when I had my last oil service. Up until that point I was happy that you offered to replace the wheels at no cost. However when wheels arrived and I had them installed, the invoice although stating the cost is zero dollars, the repairman stated that it was in the interest of good customer service because the wheels were damaged by road debris. This is insulting and makes me out to be an unreasonable customer. If he had bothered to look at the wheels closely he would have seen that the damage was from the lug nuts and not road debris. More

My middle console was somewhat damaged and I believe it was not like that before. I said nothing because I am not sure. Noticeable but not completely damaged. was not like that before. I said nothing because I am not sure. Noticeable but not completely damaged. More

Great service. Helpful and professional staff. Have been using this service for years. Joe and Steve are A plus. Keep up the great job being done for all clients. using this service for years. Joe and Steve are A plus. Keep up the great job being done for all clients. More

Warranty Repair Service appears to have corrected an A/C fan warranty issue. Can't help but wonder how much less than 4 hours my wait would have been had I been noti Service appears to have corrected an A/C fan warranty issue. Can't help but wonder how much less than 4 hours my wait would have been had I been notified by a staff member when the repair was complete. More

first service all very pleasant agents and Alba was very nice and friendly she got us in and out when we had the car in for service, she is just pleasant as can be all very pleasant agents and Alba was very nice and friendly she got us in and out when we had the car in for service, she is just pleasant as can be, and so was the rest just a great team keep up the good work More

Yesterday, I went to the Pembroke Pines Subaru dealership for my first service on my Forester. I was delighted to see that all safety protocols were visible. The inside of the car from the steering wheel to for my first service on my Forester. I was delighted to see that all safety protocols were visible. The inside of the car from the steering wheel to the seats and the floor were covered in plastic or thick paper. I was informed that the service would take an hour and that was exactly how long it took. Very nice people to deal and I’m a happy customer. More

Everyone that I interacted with was very professional Great people, I liked the professionalism, the cleanliness of the waiting room. Everyone that I interacted with was very courteous and professional. I Great people, I liked the professionalism, the cleanliness of the waiting room. Everyone that I interacted with was very courteous and professional. I recommend it. More

Great service as always. Joe was fantastic. He went over and above to take care of our needs. Thanks to Joe and the crew. Trying times made confortable and above to take care of our needs. Thanks to Joe and the crew. Trying times made confortable More

There was food in premise which was awesome. Wait area was relaxing. I even stay a few hours over when my car was ready because i lost track of time was relaxing. I even stay a few hours over when my car was ready because i lost track of time More

Very professional staff in your service department. Friendly and extremely knowledgeable. Overall pleasant experience making it easy to do business with. Elba was great! Very helpful. Friendly and extremely knowledgeable. Overall pleasant experience making it easy to do business with. Elba was great! Very helpful. More