Subaru of Olathe

Was wonderful communication by service advisor who helped me last Thursday.(10/30). Highly recommend this service. Thanks! me last Thursday.(10/30). Highly recommend this service. Thanks! More

BEWARE and ready to get a second opinion. I was quoted a service on my 2017 with 76,000 and also shown a video where the lied about what needed to be done. They quoted me $6,500 to fix the I was quoted a service on my 2017 with 76,000 and also shown a video where the lied about what needed to be done. They quoted me $6,500 to fix the problem which was again, not what they said, not at all what was needed and is going to cost $500 to fix the actual problem, which was the valve covers. They also told me I needed new tires, which I do not. I did have a weird wobble and as it turns out they put my back tires on backward the last time they rotated them. I took the car back the day after my oil change and they still did not catch it. I will never go there again and sincerely hope you won't either. The video of them showing me something that I didn't need, trying to charge me THOUSANDS of dollars and then telling me to go to the new car desk to see what they would give me on a trade-in since I said I couldn't afford that amount for a repair, was also very suspicious. More

Service department has lost my trust! Beware of their recommendations and get second opinions as needed!!! I have a 2015 Subaru Outback with 99.5k miles. Based on the recommendations whe Beware of their recommendations and get second opinions as needed!!! I have a 2015 Subaru Outback with 99.5k miles. Based on the recommendations when I purchased the vehicle, I have done everything I can to maintain it, as our plan is to keep this vehicle as long as possible. I have been taking our vehicle to the Olathe location for oil changes, as I have felt what better place to get an oil change than the dealership that should know these cars inside and out. A couple months back was my last oil change, where they did the standard full synthetic changeout with multi point inspection. Everything went as before, no issues, and was on my way. A couple weeks back my low oil light came on, and I noticed I still have a couple months or 3k miles until my next recommended change. I called the dealership to get their thoughts as I don’t know enough about cars, and they said due to the high miles it could just be burning oil quicker and that I could always check myself. I decided to take it in just to confirm this theory, so I knew for sure and then could plan on adding oil inbetween changes. A one-hour appointment turned into a little over 2 hours of waiting where I heard no word from my service advisor. After going up and asking the status they tell me they found a big issue that requires immediate attention. He reads me off what the technician is recommending which is a Full Engine Reseal Kit. They said during the inspection they found the vehicle to be low a quart and a half. Engine leaking from valve covers, cam carriers, cross over pipe and starting to seap from the upper oil pan. Total cost to fix this would be $5,320.20!!!! I frustratingly questioned this as 9k miles ago I did my recommended 90k mile service visit that costed around $1k and nothing was noticed. A few months ago when I got the oil changed, nothing was noticed. All of a sudden, I have this major issue requiring a full reseal kit??!! Besides the low oil level light in my car coming on, I havnt noticed any oil leaking from my car, no smoke, no bad smells, nothing. So if I am leaking this much oil, where is it going??!! My service advisor says he will show me a few areas so pops the hood the points out areas of heavy build up where he says this isn’t recent, this has built up on these areas over time. If that is the case, then why has this never been brought up when I bring the car in??!!! Would a mulit-point inspection not see what appears to be right in front of their face? I declined to do this, and decided to take it to another recommended mechanic outside of Subaru. I gave this other mechanic the detailed sheet of what Subaru said I needed done so he knew exactly what they were saying and wanted him to confirm. I also showed him the areas the service advisor said were leaking, one of which was on the coolant line! This doesn’t run oil through it! This mechanic sent me close up images and details of what he found in comparison. Based on their findings, they found minor leaks, no major issues whatsoever, which they said they could fix for $503!!! A $4,800 difference!! As this mechanic agreed, if I was leaking a quart and a half of oil, you would visibly see it either on the ground or on the cover under the engine, but there was NO heavy oil saturation on it besides a small drip he showed me!I have now found a trusted mechanic that will have all my future business. This mechanic saved me from spending THOUSANDS of dollars with Subaru on things that did not need fixed. This dealership has lost my trust and will NEVER bring my car back to them again. Would recommend other Subaru owners do the same, and find better mechanics. More

Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Som They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out. More

They have had my car in for service for 6 weeks. I call, text and still get no answer. They're great to buy a car from, just don't get it Serviced there. I will never buy another Subaru from them. T I call, text and still get no answer. They're great to buy a car from, just don't get it Serviced there. I will never buy another Subaru from them. They are the worse people to deal with. More

I have always had a great experience there. Jordan usually helps me, he is very knowledgeable, friendly and great to deal with. I'll keep coming back. Jordan usually helps me, he is very knowledgeable, friendly and great to deal with. I'll keep coming back. More

I brought my Outback in after a month of one of my tires losing pressure. Jordan listened to my concern and solved the problem with his service team. They found a tiny mail but had to take the tire off th losing pressure. Jordan listened to my concern and solved the problem with his service team. They found a tiny mail but had to take the tire off the wheel to find it. He apologized that I had to make an extra trip and got me in my way. Again, this amazing dealership team dies not disappoint with excellent customer service!! More

This Team goes above and beyond to Service your vehicle. I had a situation with a Recall on my 2020 Outback. A huge Thank you to Craig, Jordan, Chris, Patrick and Kai. 3rd time was the CHARM to get this Rec I had a situation with a Recall on my 2020 Outback. A huge Thank you to Craig, Jordan, Chris, Patrick and Kai. 3rd time was the CHARM to get this Recall complete.....they actual came to me....2 hours away to complete this recall. Great job!!! Thank you to all of you at Subaru for the outstanding support and service. I refuse to take my vehicle any where else! More

Dealership was excellent in resolving issue we had with our Subaru. GM Kevin Kites got involved and escalated issue to Subaru helping us to move into a new Subaru resolving all concerns we had Will cer our Subaru. GM Kevin Kites got involved and escalated issue to Subaru helping us to move into a new Subaru resolving all concerns we had Will certain continue to buy and service my Subaru with kevin and his team More

I currently own two Subaru’s and wouldn’t think of taking them anywhere for service other than Olathe Subaru. Service Manager, Patrick Coleman and his team have never failed to provide complete satisfaction. them anywhere for service other than Olathe Subaru. Service Manager, Patrick Coleman and his team have never failed to provide complete satisfaction. More