Subaru of Olathe

My name is Mark Kirkpatrick and I live almost 40 miles from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking we settled on looking at a 2022 with 11,000 miles and you folks taking my trade in. The car was grey with black leather. I told both sales folks that I have never had a black leather car living in Kansas City my entire life so that car was not really an option unless it had cool seats. I was assured it was a Touring unit and when I picked up the car last week it even had Touring mats installed, which I sent you a picture of your mats installed. Thus no cooled seats and evidently not a Touring unit. Your folks have gone into silent mode and not returning and correspondence. An apology is great but it doesn’t fix the mistake your folks made. I thought I deserved more. Mark Kirkpatrick 816-308-6205 More

While Finance was dragging their feet working my deal , they showed and sold the car I was in the process of purchasing to another customer. Dishonest and unethical. they showed and sold the car I was in the process of purchasing to another customer. Dishonest and unethical. More

Agreed to a purchase price with Jordan (sales) and also communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwo communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwork (and credit check) and then told the car was sold. Poor communication between the sales team and now my wife and I are left with a hard credit check on our credit score. More

I dealt with Blaine Emerson, Jordan and Alex. Great experience. Prompt, friendly, knowledgeable and really easy to deal with. I would recommend them to my family. Thank you, Greg Grill Great experience. Prompt, friendly, knowledgeable and really easy to deal with. I would recommend them to my family. Thank you, Greg Grill More

They have had my car in for service for 6 weeks. I call, text and still get no answer. They're great to buy a car from, just don't get it Serviced there. I will never buy another Subaru from them. T I call, text and still get no answer. They're great to buy a car from, just don't get it Serviced there. I will never buy another Subaru from them. They are the worse people to deal with. More

I have always had a great experience there. Jordan usually helps me, he is very knowledgeable, friendly and great to deal with. I'll keep coming back. Jordan usually helps me, he is very knowledgeable, friendly and great to deal with. I'll keep coming back. More

The culture and customer experience that the Baxter Automotive Group brought to this Subaru point is second to none. The sales process being able to work with one person from start to finish is the bes Automotive Group brought to this Subaru point is second to none. The sales process being able to work with one person from start to finish is the best customer experience. I’ll drive from Lees Summit to Olathe to continue my awesome service experience I have had already during my purchase on a 2020 Subaru Outback. More