Subaru of Olathe

Service employees are flexible I'm financially strapped right now, and my service advisor (Patrick), let me know what service was most important for my car at the moment, and what s I'm financially strapped right now, and my service advisor (Patrick), let me know what service was most important for my car at the moment, and what services could be postponed until a future visit. More

Incredible experience Aaron was wonderful to work with, even coming in on his day off for my test drive! He was very professional and knowledgeable and provided great cust Aaron was wonderful to work with, even coming in on his day off for my test drive! He was very professional and knowledgeable and provided great customer service at every opportunity. We can’t recommend enough! More

No pressure from our salesman, easygoing The employees we worked with were all very courteous. The thing we appreciated the most was their patience in allowing us to take our time in decidin The employees we worked with were all very courteous. The thing we appreciated the most was their patience in allowing us to take our time in deciding what features we wanted. This was a 2 month process for us. The salesmen kept in touch but did not pressure us in anyway. More

New car buying experience Just a perfect new car buying experience. How often does that happen??? Everyone we met with was kind and patient. Every employee we met with was p Just a perfect new car buying experience. How often does that happen??? Everyone we met with was kind and patient. Every employee we met with was patient and kind. More

A tragic waste of time If your time matters to you and if you're looking for a dealership with a shred of integrity, this is not the place for you. I began working with Olat If your time matters to you and if you're looking for a dealership with a shred of integrity, this is not the place for you. I began working with Olathe Subaru over a month ago while simultaneously working with a Honda dealership. I was torn between a CR-V and a Forester 2.0XT Touring and since they're both great vehicles, it really came down to dollars and cents. Honda made me a lease offer three weeks ago I was happy with, so I told my sales guy, Ben Miller, that if they could match the deal, great, otherwise I'd be signing a lease with Honda. He asked if the Forester was worth $18 more per month, to which I said yes. I really enjoyed the Forester, it's a lot of fun to drive. So with a deal in place, I notified Honda that I was going to be working with Subaru and I walked away from the deal they offered. The Forester I was looking at had damage to the passenger door jam and interior of the door. I got two different stories, but what it boils down to is someone tried to break into it. I asked that the damage be repaired before I lease the vehicle, but I put a $500 deposit down to hold it. I received a call a week later that my car was ready and when I returned to pick it up and finalize paperwork, the damage was repaired to the door jam but none of the add-ons I'd requested had been installed, the passenger window hadn't been properly fixed and there were still scratches on the passenger door and hood. Phil, the sales manager, came out and went over stuff with me and I told him I didn't want to take the car until everything was done. When I brought up the remote start I'd asked to be installed, he made it sound like it would impact my monthly payments. I told him that was something that was originally requested and had been negotiated already into the price. He huffed about them already being $500 under invoice and that would put them $1000 under invoice, said "it's not even worth selling the car." I laughed to myself about that, math is fairly simple and they're still making plenty of money. He came back out of his office a few minutes later and agreed that it had been negotiated into the price we'd agreed on. So I left that day and returned last Friday, 9/29/17, to pick up my finished car. The scratches were still there, but all my add-ons were installed. The passenger window sounded fine now but the auto up-down didn't work. I was told I'd have to bring it in the following week to get a new motor put in. So I agreed to take it anyways because they'd told me they'd get me a loaner while they were fixing it. Here's where it gets really ugly - I sat at the dealership for an extended period of time while a lot of talking went on behind closed doors. Finally, the finance guy comes and gets me and we go back to his office. He informs me that they cannot honor the deal we'd agreed to, and that it would be an additional $61/mth more. He then said "it's not that much, let's do this." When I told him it was that much, he said "well what would you be willing to pay." Are you kidding? I told him I'd be willing to pay what had been agreed to. I was floored. I was basically speechless - I had walked away from a deal with Honda to accept this deal, missed out on a vehicle I liked, and now they're going to renege on our agreement? I spent a month working with these guys to buy a new vehicle and this is how they're going to treat me? I left the dealership that day very, very angry as one can imagine. Ben made excuses, tried to tell me that maybe his manager, Phil, had made a mistake with the numbers. That doesn't add up because he went over them with me when I was in there two weeks ago. I just really don't understand how this is considered an acceptable business practice. I still intend to buy a Subaru, but not from these guys. Even if I end up paying more somewhere else, the amount of time of mine these people wasted and the total lack of integrity or care for a customer has turned me off. More

Olathe Subaru THANK YOU!!!! A poor German Shepherd running at top speed hit our Outback (literally!) early this morning on I35 traveling to Texas from Iowa. Called Olathe Subaru A poor German Shepherd running at top speed hit our Outback (literally!) early this morning on I35 traveling to Texas from Iowa. Called Olathe Subaru inquiring if they could take a look at minor damage to the front right wheel well. WOW! THANK YOU, Brian Gump! Less than two hours after arriving we hit the road again pleased with the more than fair charge PLUS a freshly washed car! LOVE our Subaru family!! THANK YOU, Olate Subaru!😊 More

Most Enjoyable Experience This review is long overdue. We live out of state but my daughter attends college nearby and needed a good used car. I have to say this was the best This review is long overdue. We live out of state but my daughter attends college nearby and needed a good used car. I have to say this was the best car buying experience I have ever had. Ben Miller was our salesperson and was a delight to work with. We ended up having some repairs done (after I was back home in Arizona) and both Phil Ulrich (General Sales Manager) and the service department were great. They honored their commitment to cover the repairs even they ended up costing much more than we originally thought. You guys are awesome and I will be back for our next car. Thanks so much for the outstanding experience! More

very good had a good experince,staff were helpful and knowlagable and showed curtesi and were friendly and we Shop there again and will refer anyone who wants t had a good experince,staff were helpful and knowlagable and showed curtesi and were friendly and we Shop there again and will refer anyone who wants to buy a car . More

good but not great My sales person Chris Wright was well versed and attentive, however during the decision to purchase he came out with one payment amount, that was not My sales person Chris Wright was well versed and attentive, however during the decision to purchase he came out with one payment amount, that was not nearly accurate. He knew that I was interested in 0% financing and I do not know if it was just him, but even the finance person led me to believe that I got that rate. I take responsibility for not catching it when I signed the documents, but I feel they should have made it clear what the interest rate will be. I also discovered after the fact that I did not receive a copy of the document that outlined the full cost of extended warranty that I purchased. Love my car, just feel somewhat deceived. More

Enjoyable buying experience Initially I was contacted after requesting information by Aaron. We talked about what I was looking for and decided to set up an appointment. When I a Initially I was contacted after requesting information by Aaron. We talked about what I was looking for and decided to set up an appointment. When I arrived a little late he was busy. He took the time to introduce me to Paul another salesman and made sure I was taken care of. Paul and I had a good conversation about what I wanted and test drove a couple of cars. We set up another appointment so I could check out Lee's Summit Subaru. Neither dealership had what I wanted in stock. Lee's Summit Subaru shot me a bottom dollar price vying for my business. They seemed to have a difficult time keeping in touch consistently. Paul and Aaron at Olathe were always quick to answer questions and return calls. They asked what they needed to do to get my business. They came close to the price Lee's Summit gave me and I did paperwork that day. Lee's Summit failed to ask why I didn't keep my appointment until I took delivery of my car a week later. The folks at Olathe cared more about my experience than the price and it was appreciated. I didn't feel like I was in the Walmart of cars. Best car buying experience I could have asked for. The service manager worked with me to ensure that my parts were installed on a day that fit my schedule. All around great place. More