Subaru of North Miami

Not good I was completely upset with the unprofessional way that this organization handled my business. I went to buy/lease a Subaru Impreza for my son. I ne I was completely upset with the unprofessional way that this organization handled my business. I went to buy/lease a Subaru Impreza for my son. I negotiated the deal before going down there. Once I got there I met with the finance manager and he prepared and had me sign all of the documents for a vehicle that was the wrong VIN. Next, he corrected the paper work and the miles in the lease were wrong. We went through a third iteration and I signed the documents and left with the vehicle. This finance person gave me his card and told me to call him and he would personally send out my tag. After several weeks, I contacted him on his phone from his business card and it was his cell phone. After two conversations with him I was able to find out he no longer worked at the dealership. I tried calling another finance manager and was told that my paperwork was lost. I was out of town at the time and when I got home I went back to the dealership and the entire file had been lost. Another finance manager prepared the paperwork that took a while to prepare and again it was incorrect with the wrong monthly payment and the wrong mileage. I was questioned as if I was wrong about the mileage and ultimately had my son take photos of my copy of the paperwork I signed that was in the vehicle. Ultimately, they gave me the same deal I had signed originally and I left with the assurance that when the tag came in I would be called. A week or more goes by and my temporary tag was expiring and after many conversations and being moved around from person to person my office manager was able to get another temp tag issued and I had to have someone from my office drive down to pick the temp tag up. Another several weeks have elapsed and my sons temp tag is expiring on 7/7 so I begin to call again. I got the cashier several times and there is a delay on the phone line making it difficult to hold a conversation. Additionally, the cashier answers the phone and has conversations on speaker phone making it all the more difficult to hold a conversation. That said, I worked for several days to get somebody that would help and get my son’s tag. The frustration level was growing and I asked to speak to the general manager and got his voicemail on more than one occasion. I was never able to speak to him. After many conversations, this morning on 7/6 I was told the tag was in. I asked that they have someone drive the tag to me. I had been there to pick up the car, pick up a second temporary tag and to sign the docs a second time. They were not willing to drive it up and I had doubts that if I didn’t go pick it up that I would ever get the tag. I sent someone from my office to pick up the tag as I am writing this review. I never was able to speak to the GM and you cannot get through to any of the management staff. I have a copy of my second lease here in front of me and it is dated 5/6/2017. I am assuming this is the date that I first went to sign for the vehicle. Here we are on 7/6 and I am finally getting the tag and my concerns were never addressed by any of the management staff. This is my experience. More

Rip off Boy did I do a good one, here it is a rip off. I bought a used honda CRV and they told me I would have full service. After two they with the car I has Boy did I do a good one, here it is a rip off. I bought a used honda CRV and they told me I would have full service. After two they with the car I has issues and went back and everything they told me was a lie. Dont have even rental when they have to keep the car. Stay away from this dealer. You are better off some place else. More

Amazing service The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had a The service from the representative was amazing when it came to handling the whole process. Leah Ungarten. Ms.Ungarten answered every question I had and made the process very easy. Things like that is why I would love to continue my future relationship with Lehman Subaru. More

World Class A+++ WORLD CLASS SALE STAFF! Leah and Skylar were outstanding! It's refreshing to enjoy buying a used car.My daughter is delighted with her New car. WORLD CLASS SALE STAFF! Leah and Skylar were outstanding! It's refreshing to enjoy buying a used car.My daughter is delighted with her New car. I will be a repeat customer More

Bad experience The worst car dealership not much to say just we had terrible service and I will never go for any reason Will never recommend this place to anybody The worst car dealership not much to say just we had terrible service and I will never go for any reason Will never recommend this place to anybody More

Subaru New Car Sales I am very happy with the purchase of my 2016 WRX. My salesman name was Paul Korol. He is not the typical salesman. He was professional and helped m I am very happy with the purchase of my 2016 WRX. My salesman name was Paul Korol. He is not the typical salesman. He was professional and helped me buy the car I wanted. After I bought it, he introduced me to the people I would be bringing it to for servicing and explained the things the dealership offered. I have always dreaded dealing with dealerships. I I will buy again from Lehman Subaru in the future. More

Great experience I bought my brand new 2015 Subaru XV Crosstrek from Lehman Subaru and couldn't be more happy with my purchase. Everyone was very helpful from the seco I bought my brand new 2015 Subaru XV Crosstrek from Lehman Subaru and couldn't be more happy with my purchase. Everyone was very helpful from the second I walked in the door. When you buy from Lehman Subaru your not just another customer, your part of the Lehman family. The sales reps not only made sure I was accommodated during my purchase experience but has even kept in contact after the purchase to ensure that everything is going well with the vehicle and my travel experience. Highly recommend! More

GREAT CUSTOMER SERVICE GREAT PRICES Sales people bend backwards to satisfy customers good selection good prices the staff was very easy to deal with I have been to other dealerships too Sales people bend backwards to satisfy customers good selection good prices the staff was very easy to deal with I have been to other dealerships too much pressure much more relaxed attitude here try them you won't be sorry More

The worst experience of my life!! Do not buy or lease cars from this dealership! They did not submit my first car payment from 3 months ago and now my credit is being affected because Do not buy or lease cars from this dealership! They did not submit my first car payment from 3 months ago and now my credit is being affected because of their negligence. I have called and gone there in person, they have not resolved my problem, the money I paid is lost and now the lending agency is even doing an investigation to find out the whereabouts of the payment that I made. They treated me awful when I went there, rude, unprofessional and misogynistic attitude. They talked down to me, raised their voices and humiliated me. They even harassed me over the phone to try to make me change my answers on the customer service survey so they could get their bonuses. The general manager called me selfish because my negative answers on the survey will cause them not to get the funds they need to "help the local community". DO NOT go to this dealership or you will have the worst experience of your life!!! More

Unfriendly Service Manager I spent thousands repairing my beloved 2005 Subaru Outback XT at Lehman, my service adviser Jason was very helpful, but the Service Manager is very un I spent thousands repairing my beloved 2005 Subaru Outback XT at Lehman, my service adviser Jason was very helpful, but the Service Manager is very unprofessional. Never going back there again, I wouldn't recommend it, find another dealer to service your Subaru. More