Subaru of Naples - Service Center

I had purchased a car new from Devoe. Car ran absolutely perfect. After accident car never ran correctly. Brought in to have it looked at and on one of the occassions a service personnel took my car off the perfect. After accident car never ran correctly. Brought in to have it looked at and on one of the occassions a service personnel took my car off the lot and crashed the car. Upon telling the Charles Goldsmith about the accident he denied it happened. I went and got a police report and yes it was in an accident. To make matters worse the person that they had the accident with is suing me for a half a million dollars. Plus Devoe had billed my insurance for everything. Not only did they lie they had me thrown off the property when I questioned them on service they promised. Plus also when I had to work late and the car needed to be brought to me they had a staff woman drive the car to my place of business. She was smoking in my car and could not put the top up. She proceeded to slam the top of the convertable and broke the top. Plus I also was lied to regarding the driveshaft when they stated that they were replacing it when they only greased it and sent me home. One month later I was stuck on the highway because the drive shaft went out completely and they had to replace it. This has been a horrible experience for a customer that has been with Devoe for 25 YEARS! Also provided services to them as a gold platter for car emblems in the late 80's. To top it off my car is still at the dealers and since the car is mine and still is not fixed correctly I most likely will have to take this to other steps. This has been a horrible experience and I would never recommend anyone to ever purchase a car here. More

DeVoe's service dept is disapointing. I have had bad experiance every time I bring my vehicle in for repair. They don't fix the problems correctly/first time. They treat women like they dont know what t experiance every time I bring my vehicle in for repair. They don't fix the problems correctly/first time. They treat women like they dont know what they are talking about & ignore what they have to say. Also they scratched my vehicle 2x and never fixed the scatches even after the fact (I took pictures of the proof)the rim on the vehicle is now damaged. My husband gets more respect & is able to get the vehicle fixed with no problems. We ordered a decal kit, but once we picked it up, it was the wrong decal - they gave me the run around & treated me with disrespect when I went to pick it up (my husband wasnt present). The decal was supposed to be white & the ID code was circled on the paper work. We received a black decal with a totally different code & they told us that was the one we ordered. I havent been pleased yet with the services dept & will probably not return! *I really enjoy the retail dept at DeVoe & enjoy how they treat us. They also give us pretty good deals (we bought 2 vehicles from DeVoe - myself a total of 3 & love them)... but like I stated, the service dept is not all that great. More