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Subaru of Naples - Service Center

Naples, FL

4.6
388 Reviews
Call Service Center (239) 649-1400

388 Reviews of Subaru of Naples - Service Center

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April 02, 2025

Worked us in to replace a part that had come in. Washed our call while we waited. Very helpful and friendly. More

by susangunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ortiz
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Apr 03, 2025 -

Subaru of Naples responded

Hi Susan, we’re glad we could fit you in for your part replacement and appreciate your kind words about our team. It’s great to hear you enjoyed the extra touch of a car wash while you waited. Thanks for choosing DeVoe Buick GMC!

April 02, 2025

I am happy with the service. But what do I know? Took longer than I expected; a full day and a half! More

by dmazz9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 03, 2025 -

Subaru of Naples responded

Hi, thank you for your feedback. We're glad to hear you're happy with the service, though we apologize for the extended wait time. We understand how important your time is and will work to improve our efficiency moving forward. We appreciate your patience and look forward to serving you again!

April 01, 2025

Nice people. Knowledgeable. Great techs David Strauss is great. High labor rate but good work More

by RANDPHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave strauss
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Apr 02, 2025 -

Subaru of Naples responded

Hi, Thank you for your feedback! We're thrilled to hear that you had a positive experience with our team, especially with David Strauss. We truly appreciate your kind words about our knowledgeable staff and techs. We aim to provide high-quality work, and we're grateful for your support!

April 01, 2025

Good service, very prompt and car leanded before handing it back. Nice job from all. More

by davidwmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 02, 2025 -

Subaru of Naples responded

Hi David, Thank you for sharing your positive experience! We're glad to hear that the service was prompt and that everything went smoothly. We appreciate your kind words and look forward to serving you again!

April 01, 2025

I was given a loaner car. When I returned it I requested written confirmation that I returned it without any damage. I was told that is not normal procedure and Matt said he w More

by MARKCA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bowling
Report | Print
Apr 03, 2025 -

Subaru of Naples responded

Hi Mark, We apologize for the experience and appreciate your feedback. We will address your concerns with Matt and the team to ensure better service moving forward. Thank you for bringing this to our attention. If you have further concerns, feel free to reach out.

April 01, 2025

Very professional in their operation. The waiting room is very comfortable and welcoming with available coffee and drinks as well as snacks More

by maryweinerth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The front counter person
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Apr 02, 2025 -

Subaru of Naples responded

Hi Mary, Thank you for your kind feedback! We're glad you enjoyed the comfort of our waiting room and the amenities we provide. It's our goal to make every part of your experience as pleasant as possible. We appreciate your business and look forward to serving you again soon!

April 01, 2025

I love the dealership. Dave Strauss is so kind and caring while so very busy More

by 2EILEENREARDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Strauss
Report | Print
Apr 02, 2025 -

Subaru of Naples responded

Hi Eileen, Thank you for your kind words! We're so glad to hear you had a positive experience with Dave Strauss. He truly goes above and beyond, even with a busy schedule. We appreciate your support and look forward to serving you again in the future!

April 01, 2025

I was able to easily book appointment online dealer was waiting for my arrival took the vehicle bavk and returned it ready to go and clean. More

by keithcloak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Straus
Report | Print
Apr 02, 2025 -

Subaru of Naples responded

Hi Keith, Thank you for your feedback! We're glad to hear that your service experience was seamless from start to finish. It's great that we could have everything ready for you and return your vehicle clean and ready to go. We appreciate your business and look forward to serving you again!

March 17, 2025

I always have a good experience when Devoe services my car. All personnel are polite and helpful , and the service has been quick. More

by Kelley Aldrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Mar 18, 2025 -

Subaru of Naples responded

Hi Kelley, thank you for your kind words! We're glad to hear that you've consistently had a great experience with our team at DeVoe Buick GMC. We look forward to serving you again!

February 12, 2025

Had an appointment on 2/8/25 for oil change and tire rotation. Got home and noticed that the tires were never rotated and car wasn’t washed (complimentary). Makes me wonder if the oil and filter were ev More

by tdearden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Straus - Service advisor
Report | Print
Feb 13, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Feb 14, 2025 -

Subaru of Naples responded

Hi, we apologize for the oversight during your visit. Your trust is important to us, and we’d like to address this concern. Please reach out to our service team so we can make things right. We appreciate your feedback and the opportunity to improve.

Feb 14, 2025 -

tdearden responded

Oversight? I don’t know how you can say that when my receipt showed that these services were “performed”. I would call it laziness or incompetence from the “technicians”. Losing customers trust is not something to be proud of. I haven’t decided if I will ever bother to return, even though I’ve used your dealership for the 7 years that I’ve lived here in Ave Maria. Your response doesn’t who I should speak with in the Service Department. I have absolutely no issue with the Service Advisor, David Straus.

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