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Subaru of Naples - Service Center

Naples, FL

4.6
390 Reviews

390 Reviews of Subaru of Naples - Service Center

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April 09, 2025

My first visit at new service location for me, excellent choice. Part of why I like Subaru so much is their service, this location holds the same great standards I'm accustomed to. More

by edrnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 10, 2025 -

Subaru of Naples responded

Thank you for sharing your experience! We're thrilled to hear that our new service location met your high standards and provided the same great service you're accustomed to. We’re honored to be a part of your positive Subaru experience and look forward to assisting you again at DeVoe Buick GMC!

April 08, 2025

Friendly staff and great customer service. I was in and out in under an hour! More

by mcs34119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 09, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your experience! We're so glad to hear that our friendly staff and quick service made your visit a pleasant one. We look forward to seeing you again!

Apr 11, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're so glad to hear you had a smooth and speedy visit, and that our team made you feel welcome along the way. We appreciate you choosing us and hope to see you again in the future!

April 07, 2025

Very courteous. I recommend Subaru to everyone. All of my siblings have Outback's or Foresters. More

by VWJW1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joey
Apr 08, 2025 -

Subaru of Naples responded

Hi there, Thank you for your kind feedback! We truly appreciate your recommendation of Subaru and are glad to hear you've had a positive experience. It's great to know that your family is enjoying their Outbacks and Foresters too! If you ever need anything, don't hesitate to reach out.

April 07, 2025

Went for an oil change and fix a tire and tire rotation they did not do the job. We were 2 quarts low on oil when we got home and the tire was leaking air and they never fixed it. Never rotated the tires.W More

by frankandmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
There were a few
Apr 15, 2025 -

Subaru of Naples responded

Hi Frank & Mary, we're very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide at DeVoe Buick GMC. We take your concerns seriously and would appreciate the opportunity to make this right. Please reach out to our General Manager directly so we can address this matter promptly and thoroughly

April 07, 2025

Joe (my advisor) was great - kept me posted on progress and was able to get me a loaner once we found out that the issue was not an easy fix. More

by charlottemorello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Apr 08, 2025 -

Subaru of Naples responded

Hi Charlotte, Thank you for your kind words! We're so glad to hear that Joe provided excellent service and kept you informed throughout the process. We're also happy that we were able to get you a loaner while your vehicle was being taken care of. If you need anything else, don’t hesitate to reach out! Thanks again for choosing DeVoe Buick GMC!

April 06, 2025

I had the best service from start to finish. The service advisor was so pleasant and accommodating. I would highly recommend them. More

by gpaul49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bowling
Apr 08, 2025 -

Subaru of Naples responded

Hi there, Thank you for sharing your wonderful experience! We're so happy to hear that you received excellent service from start to finish. We appreciate your recommendation and look forward to assisting you again in the future!

April 05, 2025

DAVE WAS A OBSOLUTE PROFESSIONAL IN TAKING CARE OF MY NEEDS, CAN,T ASKED FOR A KNOWLEDGEABLE PERSON. THANK YOU More

by RFECHT1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVE
Apr 08, 2025 -

Subaru of Naples responded

Thank you for your feedback! We're so glad to hear that Dave was able to take care of your needs with professionalism and expertise. We truly appreciate your kind words and will be sure to pass them along to him. If you need anything else in the future, don’t hesitate to reach out!

April 05, 2025

Appreciate the fast turnaround and quick service when I had my Buick breakdown. Everyone was professional and helpful. ( and kind) Thank you! More

by auntdob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtesy driver, Chris Snyder and multiple service folks on the phone
Apr 08, 2025 -

Subaru of Naples responded

Thank you for your kind feedback! We're glad we could assist you quickly when your Buick broke down. Our team strives to provide professional, helpful, and kind service, and we're happy to hear that we met your expectations. We appreciate your trust in us and look forward to serving you again!

April 05, 2025

I sat for three hours in the waiting room only to discover that someone was sending me text messages by phone. My phone was turned off. Someone could have walked 30 feet to ask me the questions sent More

by TBOYER1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Apr 15, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your visit. We understand how frustrating it can be to wait without communication. We will take your feedback into consideration to ensure that future visits are more efficient and that communication is more effective. If you have any further concerns or need assistance, please feel free to reach out to us directly. We appreciate your patience and hope to serve you better in the future.

April 05, 2025

Dave Stewart was great! ............. GMC needs to do a ReCall for this fuel sensor problem. as our car stalled out in heavy traffic we almost had a bad accident trying to s More

by LYNJOEBIANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Stewart
Apr 08, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience. We're glad to hear that Dave Stewart provided you with excellent service. However, we're very sorry to hear about the issue with your fuel sensor and the danger it caused. Please don't hesitate to reach out if there's anything else we can do

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