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Subaru of Naples - Service Center

Naples, FL

4.5
351 Reviews
Call Service Center (239) 649-1400

351 Reviews of Subaru of Naples - Service Center

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May 24, 2025

Excellent customer service. Johnny does his best to deliver ontim, complete and good customer service. More

by THCCHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Ortiz
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May 25, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your experience! We’re happy to hear Johnny at DeVoe Buick GMC provides timely and excellent service. Your feedback means a lot to us!

May 24, 2025

Don is a polite and professional. Also the love for dogs. After the 2003 Envoy 21 years died. Always wanted a Subaru. So far so go. Thanks 😊 More

by robertbherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

Subaru of Naples responded

Hi Robert, thank you for sharing your feedback about Don at DeVoe Buick GMC. We’re happy your new Subaru is off to a great start. Thank you for choosing us.

May 24, 2025

Came in after trip to Georgia. Oil was at 0 GMC service looked pretty busy, but Dave said he could fit me in. All staff have always been courteous and professional and do not try t More

by JERRYH505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Straubb
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May 25, 2025 -

Subaru of Naples responded

Hi Jerry, thank you for your feedback! We’re glad Dave and our team at DeVoe Buick GMC were able to fit you in quickly and provide courteous, professional service without any upselling. We appreciate your trust and look forward to seeing you again!

May 24, 2025

Friendly, professional. Kept me informed at every step., thank you for helping us maintain our investment. More

by JOANNE.ASHFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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May 25, 2025 -

Subaru of Naples responded

Hi Joanne, thank you for your kind words! We’re glad our team at DeVoe Buick GMC provided friendly, professional service and kept you informed throughout. We appreciate the trust you place in us to help maintain your investment.

May 23, 2025

I brought the car in for a big 60l service I live 50 miles away. There is a dealer closer but I felt uncomfortable with them. Happly DeVoe Subaru was a very good choice. They are professional. Matthe More

by VAILSUE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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May 24, 2025 -

Subaru of Naples responded

Hi Sue, thank you for making the drive to Subaru of Naples and for trusting us with your 60K service! We’re thrilled to hear Matthew Bowling exceeded your expectations and that you felt confident and cared for throughout the process.

May 23, 2025

Excellent service. In and out in no time. Great customer service through Johnny. Well done! More

by GARYRAIMONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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May 24, 2025 -

Subaru of Naples responded

Hi Gary, thank you for the great feedback! We're happy to hear Johnny took great care of you and made your visit quick and easy.

May 23, 2025

Quick, thorough, and friendly. Explained everything done.will help keep me driving Subaru for a long time More

by gjmass52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Subaru of Naples responded

Hello, thank you for sharing your experience! We're happy everything was clearly explained and that our team made your visit a positive one. Here's to many more miles in your Subaru!

May 23, 2025

Bad experience in silverthorne colorado. Back in Florida, Naples Subaru was great! Will be back More

by rpcasola12
Recommend Dealer
Yes
Employees Worked With
Matt
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May 24, 2025 -

Subaru of Naples responded

Thank you for the feedback! We're happy we could provide the positive experience you deserve here at Subaru of Naples. See you next time!

May 21, 2025

Routine maintenance that took 2 hours instead of the one hour I was told. Not a major problem! More

by ejelwood
Recommend Dealer
Yes
Employees Worked With
Chris
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May 22, 2025 -

Subaru of Naples responded

Thank you for your patience and understanding. We apologize for the longer-than-expected wait during your routine maintenance. While we aim to stay on schedule, we appreciate your flexibility and are glad it wasn’t a major issue. We look forward to serving you more efficiently next time!

May 23, 2025 -

Subaru of Naples responded

Thank you for your feedback! We're glad everything went smoothly overall. We understand the delay was unexpected and appreciate your patience. We'll work on improving efficiency moving forward and hope to improve during your next visit!

May 20, 2025

Routine maintenance done well It included a new battery replacing the original five year old battery More

by ARTHURTHEQ
Recommend Dealer
Yes
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May 21, 2025 -

Subaru of Naples responded

Thank you, Arthur! We’re glad your maintenance and battery replacement were done promptly and that you found our waiting area comfortable. We appreciate your feedback!

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