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Subaru of Naples - Service Center

Naples, FL

4.6
391 Reviews
Call Service Center (239) 649-1400

391 Reviews of Subaru of Naples - Service Center

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April 23, 2025

Propped and courteous service updated through the process always very happy with my experience at Subaru More

by MGARCIA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 24, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're glad to hear you received prompt and courteous service and felt well-informed throughout your visit. We truly appreciate your continued trust in Subaru of Naples!

April 22, 2025

I called for updates on my vehicle. Was given 1 date and then another for completion. I understand you had to order and wait on parts. Someone defaced a Trump sticker that I did not app More

by Bethanycarroll13
Recommend Dealer
Yes
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Apr 23, 2025 -

Subaru of Naples responded

Thank you for your feedback, Bethany. We apologize for the confusion regarding the completion dates and understand how frustrating that can be. We also regret the issue with the sticker and take your concerns seriously. Please know that we are addressing this internally to prevent it from happening again. If there's anything else we can do to assist, don't hesitate to reach out.

April 20, 2025

Mathew was friendly and extremely helpful! I appreciate his offer to have the dealer drive me home very much! More

by EPSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Apr 20, 2025 -

Subaru of Naples responded

Hi, Thank you for your kind words! We're so glad to hear that Mathew provided friendly and helpful service during your visit. It's great that he went the extra mile to offer you a ride home! We truly appreciate your feedback and look forward to assisting you again in the future.

April 20, 2025

Repair was done in a very timely manner and everything was done correctly along with keeping me informed More

by katieindivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Apr 20, 2025 -

Subaru of Naples responded

Hi Katie, Thank you for sharing your experience with us! We're pleased to hear that the repair was completed promptly and correctly, and that we were able to keep you informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

April 20, 2025

Had an oil change and left the dealership with still 0% or your life, and asking me to change my oil I tried to call from the sticker provided on my car The phone number goes to a advertising for medical s More

by CNAPLES2016
Recommend Dealer
No
Employees Worked With
It's not the person as much as the work they did
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Apr 22, 2025 -

Subaru of Naples responded

Thank you for bringing this to our attention. We're very sorry to hear about the confusion and the lack of follow-up you experienced. This is not the level of service we aim to provide at Subaru of Naples. Your feedback is important, and we will be addressing these issues internally to ensure better communication and consistency moving forward. If you'd be willing, we’d appreciate the opportunity to speak with you directly to help resolve this—please don’t hesitate to reach out.

April 20, 2025

Excellent customer care and services . A little mixup on wether or not to wash car More

by PECAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Thank you for your kind words and feedback! We're glad you enjoyed the customer care and service at Subaru of Naples. We apologize for the mix-up regarding the car wash and will work to ensure better communication moving forward. We appreciate your visit and look forward to serving you again!

April 20, 2025

They were helpful getting a part for me. It was under warranty so very helpful. More

by Donna keazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hi Donna, Thank you for your feedback! We're glad to hear that our team at Subaru of Naples was able to assist you with getting the part you needed and that it was covered under warranty. Feel free to reach out if you need anything else!

April 20, 2025

Excellent service professional and courteous service comfortable and clean waiting area staff addressed all issues that were addressd More

by DOCD1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager was polite and helpful
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Apr 20, 2025 -

Subaru of Naples responded

Hi, Thank you for sharing your experience with us! We're thrilled to hear that you received excellent, professional, and courteous service. We truly appreciate your feedback and are glad we could address all of your concerns. Looking forward to serving you again in the future!

April 20, 2025

THE STAFF AND THE SERVICES ARE PHENOMENAL! ALWAYS A PLEASANT EXPERIENCE WHEN I GO THERE. More

by goodlandgal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ortiz
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Apr 20, 2025 -

Subaru of Naples responded

Hi there, Thank you so much for your amazing feedback! We're delighted to hear that you consistently have a pleasant experience with our team and services. We look forward to welcoming you back soon!

April 20, 2025

Always great customer service! Very honest and reliable and friendly. Easy to work with team More

by JONBAILEYSEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hi Jon, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team. We take pride in offering honest, reliable, and friendly service, and it's great to know that it shows. We appreciate your continued trust and look forward to assisting you again!

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