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Subaru of Naples - Service Center

Naples, FL

4.6
394 Reviews
Call Service Center (239) 649-1400

394 Reviews of Subaru of Naples - Service Center

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April 26, 2025

Just an oil change this time but it was quick and easy and was informed about future needs More

by ROYJ7007
Recommend Dealer
Yes
Employees Worked With
Gary
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Apr 28, 2025 -

Subaru of Naples responded

Hi! Thank you for your feedback. We're glad to hear your oil change was quick and easy, and that you were kept informed about future needs. We appreciate your trust in us!

April 25, 2025

They are knowledgeable and helpful. They do their best to listen carefully, explain clearly and keep you informed of what to expect More

by JERRYGRANDEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and John in service
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Apr 26, 2025 -

Subaru of Naples responded

Thank you for the great review, Jerry! We're happy to hear that our team at Subaru of Naples was able to listen to your needs, provide clear explanations, and keep you informed throughout the process. We appreciate your trust in us!

April 25, 2025

No. See comments above!!!! This is the about the third or fourth text and/or email I have received from you about my experience on servicing my car there More

by AJMULHERN
Recommend Dealer
No
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for your feedback, and we apologize for the repeated messages you've received. We appreciate you bringing this to our attention, and we’ll make sure it’s resolved promptly.

April 25, 2025

It was fine as usual Work was done efficiently and car was washed and cleaned More

by herk268
Recommend Dealer
Yes
Employees Worked With
Johnny
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Apr 25, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad to hear everything went smoothly and that your vehicle was returned clean and ready to go. We appreciate your continued trust in us and look forward to seeing you next time!

April 25, 2025

My advisor Joe was top notch, paid on line. Work was done quickly! Would definitely recommend. More

by amidtbruget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
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Apr 26, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're thrilled to hear that Joe provided top-notch service and that your experience was quick and efficient. We truly appreciate your recommendation!

April 25, 2025

Excellent customer service provided by Matt and reasonable turnaround time. The waiting area was clean and comfortable. More

by ACCESSPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Apr 26, 2025 -

Subaru of Naples responded

Thank you for the wonderful feedback! We're glad Matt provided excellent service and that you had a comfortable experience with a reasonable turnaround time. We appreciate you choosing Subaru of Naples!

April 25, 2025

1 1/2 hour for oil change with appointment, TOO LONG Promised Wash. Not done. Counter personnel were great. More

by LIEGL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for your review, Liegl. We apologize for the delay you experienced with your oil change and that the wash was not completed as promised. We understand your time is valuable, and we truly appreciate your patience. We’re glad to hear that our counter personnel provided great service — we’ll be sure to address your concerns with the team to ensure a smoother experience next time. We look forward to serving you better in the future.

April 24, 2025

Willing to work with you understanding, exceptional service Would certainly work with them again and would recommend them More

by CAITLYNPANDELL
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 25, 2025 -

Subaru of Naples responded

Hello Caitlyn, Thank you for your kind words! We're so glad to hear that our team at Subaru of Naples was able to work with you and provide exceptional service. It's wonderful to know that you would recommend us, and we truly appreciate your trust. We look forward to assisting you again in the future!

April 24, 2025

Gary was able to have the car fixed the same day we dropped it off. We were not able to pick it up the next day as we were out of town the rest of the day. Let us know what was going on and very helpfu More

by Rdusza01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harrison
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Apr 25, 2025 -

Subaru of Naples responded

Hello, Thank you for your kind words! We’re thrilled to hear that Gary was able to get your car fixed quickly and that he kept you informed throughout the process. We’re grateful for your 5-star review and are glad we could provide the service you needed. We look forward to assisting you again in the future!

April 24, 2025

The service was amazing. Everyone was extremely nice and attentive. The lounge was clean and they even had warm cookies! More

by DSCAMPER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience with us! We're so glad to hear that you had such a positive visit to Subaru of Naples. Our team strives to provide excellent service, and we're happy to know you felt well taken care of. Plus, we're glad you enjoyed the warm cookies!

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