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Subaru of Naples - Service Center

Naples, FL

4.5
349 Reviews
Call Service Center (239) 649-1400

349 Reviews of Subaru of Naples - Service Center

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May 26, 2025

Chris me kept me in the loop coordinating my body work with service work on the oil pan issue and advising on new breaks and the best tires... he is the best service advisor I have had in the 44 years I h More

by TJREITER
Recommend Dealer
Yes
Employees Worked With
Buick advisor Chris Snyder... he is totally awesome!!!!
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May 26, 2025 -

Subaru of Naples responded

Hi, thank you for your kind words about Chris. I’m happy to hear he kept you well informed and helped coordinate your repairs smoothly. It means a lot to know he’s the best service advisor you’ve had in over four decades. We truly appreciate your loyalty!

May 26, 2025

Chris is always easy to work with! ! Alicia in the body shop was very responsive as well More

by TJREITER
Recommend Dealer
Yes
Employees Worked With
The Ladies first, far right desk in buick service and the lady that does the loaner cars were amazing
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May 26, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your experience. I’m glad Chris is always easy to work with and that Alicia in the body shop was very responsive. We appreciate your feedback and look forward to serving you again!

May 25, 2025

The service rep Joseph was pleasant, helpful and knowledgeable. The service itself was professionally and quickly executed. More

by kathryn334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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May 26, 2025 -

Subaru of Naples responded

Hi Kathryn, thank you for the great feedback. I'm glad to hear Joseph was helpful and that your service was completed quickly and professionally. We appreciate you choosing Subaru of Naples.

May 25, 2025

Pleasant staff with positive attitude. There is a clean environment All questions answered .Clear communication. Never ignored. More

by valeriehahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bowling
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May 26, 2025 -

Subaru of Naples responded

Hi Valerie, thank you for the wonderful feedback. I’m so glad our team made you feel welcome and informed throughout your visit. We appreciate you choosing Subaru of Naples and look forward to seeing you again.

May 25, 2025

Excellent customer service! Very superior accommodations! 🫡 I don’t need 15 words for my answer-odd request/requirement.🤪 More

by shf136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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May 26, 2025 -

Subaru of Naples responded

Hi, thank you for recognizing our customer service and accommodations. We strive to provide the best experience and appreciate your kind words.

May 25, 2025

3.5 hours for a routine oil change. Did not do a routine inspection Car died the next day due to a battery at the end if it's life. More

by CINDY38
Recommend Dealer
No
Employees Worked With
Service
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May 26, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 25, 2025

Very professional service and pleasant atmosphere im the customer office. Johnny Ortiz is an example of it. More

by AJPIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Ortiz
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May 26, 2025 -

Subaru of Naples responded

Hello, I appreciate your kind words. Johnny Ortiz truly represents the professional and welcoming service we aim to deliver to every customer at Subaru of Naples.

May 25, 2025

Extremely poor service. 3.5 hours for an oil change while I waited. Not typical. More

by CINDY38
Recommend Dealer
No
Employees Worked With
Service dept
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May 26, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 24, 2025

Excellent customer service. Johnny does his best to deliver ontim, complete and good customer service. More

by THCCHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Ortiz
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May 25, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your experience! We’re happy to hear Johnny at DeVoe Buick GMC provides timely and excellent service. Your feedback means a lot to us!

May 24, 2025

Don is a polite and professional. Also the love for dogs. After the 2003 Envoy 21 years died. Always wanted a Subaru. So far so go. Thanks 😊 More

by robertbherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2025 -

Subaru of Naples responded

Hi Robert, thank you for sharing your feedback about Don at DeVoe Buick GMC. We’re happy your new Subaru is off to a great start. Thank you for choosing us.

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