Subaru of Morristown

The worst service department of any car dealer ever. In my 40 years of owning multiple cars and dealing with multiple dealerships there has been none worse than these guys. I used to bring my car here f my 40 years of owning multiple cars and dealing with multiple dealerships there has been none worse than these guys. I used to bring my car here for service and every time they had a host of things that needed replaced so I started seeing another mechanic and the problem went away. I recently brought in the car for an airbag recall and 4 days later the 1 hr job is still not done. They keep lying to me upto a point they said the car was ready and when I got to the dealer the car had not even been started to be worked on!! Like I said the worst of the worst. There are other dealers to choose from in the area, anyone else would be an improvement. More

I purchased my Subaru from them in 2017, Very pleased with car and the deal.Their customer service is fabulous.l very highly recommend them to anyone. with car and the deal.Their customer service is fabulous.l very highly recommend them to anyone. More

Al Rowe is great Due to confusion using the internet to get a quote i started out a bit upset when i sat with Al. He understood and my position and he and his sales ma Due to confusion using the internet to get a quote i started out a bit upset when i sat with Al. He understood and my position and he and his sales manger did everything to make it right. More

Wouldn't Go Anywhere Else Just bought my 4th Subaru there. Al Rowe is terrific - very knowledgeable and doesn't try to sell you things you don't need. I was indecisive about Just bought my 4th Subaru there. Al Rowe is terrific - very knowledgeable and doesn't try to sell you things you don't need. I was indecisive about the color, causing him to revise the paperwork multiple times, but he always had a smile on his face. I love my new 2020 Outback! While my most recent service visit wasn't the best, the delay got me interested in getting a new Outback. Generally, the service has been excellent, and we always service our cars there. More

There is something wrong with their approach to service This place has too many service "advisors" (and still no one wants to help a customer when they walk in..) and no focus on fixing your car without This place has too many service "advisors" (and still no one wants to help a customer when they walk in..) and no focus on fixing your car without charging mega $$$. I have no interest in talking to an advisor. I want to talk the the person who knows and fixes my car. Always feel ripped off walking out of there. Was forced to go there for a service recall issue. Will not happen again! More

Awesome Service I bought Subaru Outback XT from here and my agent was Al Rowe. He is an amazing man and agent, my test drive was smooth and documentation as well. He I bought Subaru Outback XT from here and my agent was Al Rowe. He is an amazing man and agent, my test drive was smooth and documentation as well. He showed me all the features of the car and fixed the insurance as well. I would highly recommend to look for him at the dealership. Looking forward to meet him in future !!! More

Fantastic service Al and the entire team were very cordial and helpful. The car is amazing and drives like a dream! Would definitely recommend them to anyone looking f Al and the entire team were very cordial and helpful. The car is amazing and drives like a dream! Would definitely recommend them to anyone looking for a good reliable car. Doesn’t get any better than a Subaru More

poor customer service Had a service appointment at 7am. My wife and I were on time. My Subaru software recall notice stated the service would be approximately 30-45minute Had a service appointment at 7am. My wife and I were on time. My Subaru software recall notice stated the service would be approximately 30-45minutes.Virginia giggled and said oh no it will be at least 1 1/2 -2 hrs, the Tech people are not even here yet. NOT EVEN HERE YET!! I said when I asked for an early appointment Jared should have never given me a 7am appointment if service personnel were not going to be here.. This was NOT acceptable, so we had to cancel .Virginia with that giggling laugh asked if we would like to reschedule.We said no and left. Now get this.There were 3-4 other advisors that witnessed this issue. On this same day I received an email stating I missed my 7am appointment.Holy crap. I will take my car elsewhere and will inform Subaru of America.. More

Service- aggressive tactics to sell useless services Went for a simple oil change, but the service lady was trying to sell other service products such as Differential oil change and tires rotation. My ca Went for a simple oil change, but the service lady was trying to sell other service products such as Differential oil change and tires rotation. My car only has 29,000 miles mostly from a highway drivings. Told her” no thanks, only the oil change”, but then she added tires rotation on the work order for me to sign it. Good thing I thoroughly checked the paper, otherwise I would have approved the service I did not ask for. She was still insisting that this service is recommended at every 6000 miles. REALLY?? More

Service - poor communication Very small dealership with very poorly trained front office associates. I had just an oil change and a recall, - expected about 1 hrs wait but I agree Very small dealership with very poorly trained front office associates. I had just an oil change and a recall, - expected about 1 hrs wait but I agreed for a shuttle ride. Bad mistake. Needed my car back in early afternoon and waited for a pick up call, which never came. I called and I was told that my car was ready and that person hung up. Finally, I get back into the dealership and while paying I was told by the young lady who was processing my payment that she does not know how to process my discount - so more wait. More