Subaru of Morristown

Second Time I walked from this Dealer and bought at another In October 2015 we went to Morristown Subaru to buy a 2016 Outback. We picked out the packages and were told by Greg we could not get both packages o In October 2015 we went to Morristown Subaru to buy a 2016 Outback. We picked out the packages and were told by Greg we could not get both packages on the car, that we would have to wait 12 weeks for delivery. We wanted a white one with everything except leather. Also were given basically the list price. Shopped a couple other dealers--ended up 80 miles away at Faulkner Subaru of Bethlehem, PA. Terrific team--ordered the car we wanted for $2000 less than Morristown price for half the options and received the car in 2 weeks. 5 days ago we went back to Morristown Subaru(should have learned) got Greg again--this time wanted the 2015 Jasmine certified pre-owned Forester with 10,000 miles. It had been on their lot 6 months. We called for an appointment--showed up--the car was dirty, scratched, dead battery and coffee stains on the seat. After jump starting the car we test drove and went inside to get their pricing--they said there was no special pricing and it was what was on the web--high Kelly Blue Book. So went back to Faulkner bought a fully accessorized new 2016 Forester with all weather package--for $450 more than the damaged car Morristown was offering. Twice they have walked my business--Both times Greg was salesman and Duke the closer lost the deal---please avoid this place!!!! One last not their service department is excellent More

If you are looking for a car, go with a Subaru If you are looking for a car, check out Subaru of Morristown. This is my third Subaru, my second Subaru from Morristown. Greg is the finest, kindest If you are looking for a car, check out Subaru of Morristown. This is my third Subaru, my second Subaru from Morristown. Greg is the finest, kindest and most thorough salesman I have ever had the pleasure to have on my side. I took my Forester in for service only, really, just service and I drove out with a new car. I told Greg my story and he put me into the best fit for me. Before you go to another dealership, invest the time and energy and visit Subaru of Morristown. Ask for Greg. He will not let you down. Wait until he "details" your manuals for you. More

Pleasantly Surprised by a Great Car-Buying Experience Just signed a lease for a 2016 Forester. Prior to visiting Subaru of Morristown, we went to another dealer and the difference in service was just nigh Just signed a lease for a 2016 Forester. Prior to visiting Subaru of Morristown, we went to another dealer and the difference in service was just night and day. Glenn, our salesman, made our car-buying experience as easy and stress-free as it could have possibly been. He was so friendly knowledgeable about the cars and in under two hours we left feeling very confident in our decision to lease. Bob, the general sales manager was also wonderful. From the beginning, we really felt that he gave us the best deal he could. Overall, we were extremely happy with our experience at Subaru of Morristown and would recommend anyone looking to buy/lease a Subaru to give them a try. Make sure to request to work with Glenn! More

Worst Car Buying Experience of my Life and I'm 50!!!! DO NOT USE SUBARU OF MORRISTOWN! Thought I was over this experience emotionally until I saw Salesman, Bob Parks walking at the Cedar Knolls Mall the DO NOT USE SUBARU OF MORRISTOWN! Thought I was over this experience emotionally until I saw Salesman, Bob Parks walking at the Cedar Knolls Mall the other day. Hope I can save others from emotional and financial stress. We were looking for a used car with 2 requirements - It needed to be certified and dent free. Bob showed us a "dent free" car that was pending certification. Per Bob, if the car did not pass certification, the deal was off. Fifteen minutes before closing, Bob pulled the car out front under the lights and a dent was visible. We said the deal was off. Bob went inside to speak with Bob Canon, General Manager, while we waited outside. They locked the doors, turned the lights off and left us standing in the parking lot. We went back repeatedly trying to get our $1000 deposit back. We stopped trying after Bob Canon told us "A deals a deal, you'll never getting your money back, and get out of my office!" How's that for customer service! Went to several dealerships and all stated they would have ripped up the contract immediately and worked with us to find the right car. Happy to say I went across the street to Beyer Ford and had a wonderful buying experience with Salesman, John Schell and Sales Manager, Mike DiLeo. DO NOT USE SUBARU OF MORRISTOWN! More

Great dealership, thanks GREG HAZEN! This was our first Subaru purchase. We were looking for either a Forester or an Outback, and visited five of the Northern NJ Subaru dealerships over t This was our first Subaru purchase. We were looking for either a Forester or an Outback, and visited five of the Northern NJ Subaru dealerships over the course of a few weeks. We wound up purchasing a Forester from Greg Hazen at Subaru of Morristown. Greg was BY FAR the best salesperson we encountered over the course of our Subaru dealership experiences. Not only was he the most knowledgeable, he was also the most positive and enthusiastic of anyone. He showed us features of the vehicles that no one else at the other dealerships took the time to introduce us to, and encouraged us to go beyond the typical "get on the highway for 10 min, and then turn around and go back to the dealership" test drives most places take you on. I would recommend going to Subaru of Morristown and speaking with Greg if you are interested in a Subaru. Like I said, BY FAR the best person we worked with, and we visited all five of the Subaru dealerships in the Northern NJ area. Bob (manager) and Mike (finance) were also great members of the staff that we met during the purchase process.. More

Amazing Car Buying Experience What a great experience! I worked with Greg Hazen. He put up with my need to do multiple test drives. He is extremely knowledgable about each of the m What a great experience! I worked with Greg Hazen. He put up with my need to do multiple test drives. He is extremely knowledgable about each of the models. He was never pushy but just happened to email or call just when I was contemplating my next move. When the car was ready for pick up he was ready to share all the features in the car. I would definitely buy another car from Greg but since I bought a Subaru I bet I won't be buying one any time soon. More

Greg Hazen = Awful My car buying experience with Greg lasted at most 10 minutes, it was that awful. I went to the dealership mid-week about an hour and a half before clo My car buying experience with Greg lasted at most 10 minutes, it was that awful. I went to the dealership mid-week about an hour and a half before close. Greg greeted my girlfriend and I right after walking in, the one positive thing I could say about the experience. I told Greg what I was looking for, I had done some research and was set on what I wanted (2016 WRX). He said that the car they had listed online was recently sold. I asked him if he had similar models due to come in or if there was a way that he could trade with another local dealer. He started out by telling me how difficult a WRX was to get and that these are "limited edition" cars. He then started telling me that he could look at other dealer inventory BUT only if I was prepared to put down a deposit tonight. I questioned why I would need to put down a deposit in order for him to look at the database? He responded by saying that is how it works and that he wasn't willing to do so otherwise. I again questioned him and asked what would I be putting down a deposit on?..He hadn't located a car. He then said that if he couldn't find a "similar" car that I could have a refund, but otherwise the $1,000 was non-refundable (this was after me pressing on: what happens if we don't make a sale?). It seemed that he was trying to strong arm me into giving him a deposit and then getting stuffed with whatever car he decided to dump on me. I would emphasize that almost immediately into the conversation, he started to become aggressive, condescending and down right disrespectful. I was upfront and said that putting down a deposit for him to look at dealer inventory made no sense to me and wasn't something I was willing to do (I said I was completely willing to put down a deposit if there was an actual car). He became even more aggressive at this point, leaning over his desk and looking down on me, he then asked me if I thought he was a thief. The conversation ended abruptly after I told him he was a horrible salesman. My girlfriend and I got up and left before anything could escalate any further. I am happy to say that I bought the exact 2016 WRX that I was looking for, from another dealer (1,000 times better experience at Liberty Subaru). I will not miss Greg or the sour coffee and cigarette stench that came with him. Greg, be better and try doing your job. More

My 3rd Subaru Car Talk about loyalty! I bought my Crosstrek last month and just love it! Frankly, Subaru cars don't need salespeople. Where there is a good product, the Talk about loyalty! I bought my Crosstrek last month and just love it! Frankly, Subaru cars don't need salespeople. Where there is a good product, there will be a line to that door. However, the sales people do add a dimension to the car buying experience. I've been fortunate to have Segundo Pernito as my salesperson twice. He is knowledgeable, efficient, and the excellent service he has displayed has allowed me to close the sale in under 3 hours. Service wise, I do not have any complaints. The staff at Morristown Subaru has just been great! More

Great Car-Great Sales Rep I had an excellent new car purchase experience at Subaru of Morristown. Greg Hazen was my sales rep. He was very patient and knew everything about the I had an excellent new car purchase experience at Subaru of Morristown. Greg Hazen was my sales rep. He was very patient and knew everything about the Outback I was interested in buying. He answered a ton of questions from my family and I, and he made the purchase experience easy. When picking up the car, he went out of his way to explain how everything works and ensure that I was totally comfortable with the car. It was a pleasure to work with Greg. More

First time buying a new car I went to many dealerships lookin for the perfect car. Morristown was the absolute best! Matt went above and beyond and glen was his right hand man an I went to many dealerships lookin for the perfect car. Morristown was the absolute best! Matt went above and beyond and glen was his right hand man answering any question I had. It was my first time car buying and They were both so professional and they did not let me down. Amazing dealership! More