Subaru of Morristown

Just bought a car from Subaru Of Morristown and dealt with Chris Sullivan, who was very knowledgeable about the car. We were interested in and everyone was so nice to deal with. We definitely recommend t with Chris Sullivan, who was very knowledgeable about the car. We were interested in and everyone was so nice to deal with. We definitely recommend this Dealer. More

The best car buying experience I’ve ever had. The salesperson, Pedro Hernandez , was knowledgeable, friendly and , most importantly, not pushy. He listened to my needs , expectations and question The salesperson, Pedro Hernandez , was knowledgeable, friendly and , most importantly, not pushy. He listened to my needs , expectations and questions and told me he would sell me the car I wanted—— and he did. The final process of purchasing the car was a snap and the finance manager , Ray , was extremely helpful and even advised that a pre-paid maintenance option that I was considering was really not called for based upon our yearly mileage. Couldn’t be happier. More

IF I COULD GIVE THIS PLACE 1 STAR I WOULD DO SO. I BROUGHT IN MY 2019 STI FOR A RECALL. MY CAR WAS DRIVING GREAT BEFORE THE TOUCHED IT. PICKED IT UP 2 DAYS LATER AND DID NOT HAVE 5TH GEAR 6TH GEA I BROUGHT IN MY 2019 STI FOR A RECALL. MY CAR WAS DRIVING GREAT BEFORE THE TOUCHED IT. PICKED IT UP 2 DAYS LATER AND DID NOT HAVE 5TH GEAR 6TH GEAR AND MY REVERSE LOCK OUT NO LONGER FUNCTION AND WOULD ALLOW YOU TO PUT THE CAR IN REVERSE IF YOU WERE TRYING TO SHIFT INTO 6TH. I CALLED THE DEALERSHIP TO EXPRESS MY CONCERN AND THEY COME BACK TELLING ME MY CAR WAS MESSED UP BEFORE I BROUGHT IT TO THEM, AND THEY STATE THEY WILL DIAG IT FOR 185 PER HOUR AFTER THERE TECH SCREWED THE CAR UP TO BEGIN WITH. NEVER AGAIN WILL I BRING ANY OF MY SUBARUS TO THIS DEALERSHIP FOR SERVICE!! BEWARE BEFORE YOU MAKE THE SAME MISTAKE I DID More

In the past several cars purchased/leased here we always had a great sales experience. With the current, a 2019 Outback Prem, from the day we took delivery 5yrs ago the car horn randomly beeps,1, 2, 3 time had a great sales experience. With the current, a 2019 Outback Prem, from the day we took delivery 5yrs ago the car horn randomly beeps,1, 2, 3 times, in D, in P, in R... Moving, forward, reverse, high speed, low speed..... At every service (only serviced at Morristown Subaru) I bring it up and they say they can find anything... Yesterday I took it to Hacketstown Subaru and within 60 sec of me describing the issue they knew there was an Aug 2022 notice that certain serial # of remote start module (added at Subaru before taking delivery) can cause this issue. They ordered the part and I'll have the car back in a day. I don't think Morristown could diagnose a flat tire at this point..... More

Unmatched patience and excellence! As my lease was coming to an end from another Subaru dealer, Subaru of Morristown took over 4 hours to help me make the best decision for me - with 0 As my lease was coming to an end from another Subaru dealer, Subaru of Morristown took over 4 hours to help me make the best decision for me - with 0 pressure of feeling rushed. They let me ask questions, try different numbers and quotes, and gave me the option to stay til I needed or come back when I felt better. In my past dealer experiences I always felt like I was being forced a car, where here they kept checking in to see how I was feeling and making sure I didn't have buyers remorse. Jen Dugan was incredibly knowledgable, helping to figure out my wants and needs to find the right car. I came in split between leasing an Impreza, Crosstrek, or Forester - we looked at 6 different cars, reviewed 4 different lease options, and when I still was feeling uneasy about what to do, let me go back to square one. I walked in thinking I couldn't afford to buy right now, and walked out with owning a car I never thought was an option - my dream car. Even as I sat there debating buy v lease, Jen gave me pros and cons on each - she didn't make me feel pressured to buy something just because it would help her close a deal or make a quota. She wanted me to feel safe, happy, and confident in my decision. After I finished, Jen came out in the rain to help walk through every button of the car -- despite having a Forester for 3 years I hadn't known half of the things I could do! If you're looking for a Subaru dealer, stop by and have a conversation here. And if Jen's available - ask for her! More

I setup my service through the online service app. They took me quickly and Ricky Loaknauth explained the detailed service needed by my 2019 Crosstrek. The vehicle was ready when they said it would be They took me quickly and Ricky Loaknauth explained the detailed service needed by my 2019 Crosstrek. The vehicle was ready when they said it would be. I purchased my Subaru at this dealership and will continue to due to the service I have been receiving. Very Happy! More

Worked with Bob Parkes to get my new Subaru Forester - and what a pleasure. Appreciate the genuine approach of Bob and the entire team. Quality, ethics and no hard sale just to sell. We engaged in a good and what a pleasure. Appreciate the genuine approach of Bob and the entire team. Quality, ethics and no hard sale just to sell. We engaged in a good discussion with Bob who was interested in providing us with the car that we needed. I have to say this was the best car buying experience I have ever had. Recommend Bob Parkes and the full team for their professionalism and attention to all details More

Just leased my 2nd Crosstrek from Chris. He is personable and takes the time to explain everything. I had my last car serviced at this dealer and every single time they were polite and frie He is personable and takes the time to explain everything. I had my last car serviced at this dealer and every single time they were polite and friendly! Always a pleasant experience!! More

I needed an oil change and to repair a leaking tire. They took me immediately without an appointment and everyone was so kind there! I would like to specifically thank Virginia and Sharday for the excep They took me immediately without an appointment and everyone was so kind there! I would like to specifically thank Virginia and Sharday for the exceptional service they provided during this time! More

I had a 2018 Subaru Impreza that I traded in 2022 with just over 12,000 miles. I only got $14,000. I feel I could have received at least $20,000. The salesperson told me that it was over mileage, but th just over 12,000 miles. I only got $14,000. I feel I could have received at least $20,000. The salesperson told me that it was over mileage, but this isn't true because I was averaging 3000 miles per year. I was told that I was locked in a deal. This salesperson said whatever he had to say to cheat me on this deal. This was all done after one of the salesmen asked my friend if I was "special," meaning slow. Sometime after the deal was done, I was very, very hurt. My friends kept telling me that I was cheated. I will never go to this dealership again. These people are awful. More