John Howard Subaru - Service Center

Poor customer service and exorbitant repair charges This dealership service department simple wants to make money period. They will quote very hifh prices for simple repairs and will "find" things that This dealership service department simple wants to make money period. They will quote very hifh prices for simple repairs and will "find" things that are wrong with your car to make more money. Expecially please never never do state inspection here. They will find so many things wrong and give you a very high price quotation you cannot afford. And they will rip a valid inspection sticker out and replace with a reject sticker so you will have no way but to get the high price repair done through them. Never never use their service department unless you want to waste a lot of money. I bought cars through this dealership but i will never step in there again and will inform everyone i know about the service departments' rip off policy. More

Recall I have a 2011 Subaru Tribecca, this is a very nice car. I had 2 recalls to be performed on this car. When I went to the dealership on Saturday I was I have a 2011 Subaru Tribecca, this is a very nice car. I had 2 recalls to be performed on this car. When I went to the dealership on Saturday I was there for around 2 hours. I don't mind the time involved if the issue is fixed. The service manager tells me the recall was done on my lights in. January 2016. I told him I had not had it in for that recall yet. To make a long story shorter, I will need to call back in Monday. Okay I am fine with this. I did have a headlight out which was found on an inspection of the car. When they presented me with the invoice, it was $57.90. I went off!!!!!!!!! The service manager then took $10.00 off the price. He could not even look me in the eyes. Is that how they like doing business? I ended up paying $47.90 for a lightbulb. They told me it was a Genuine Subaru part, Really? Still very upset about this! More

Great Service Experience We've had our car serviced for years by John Howard Subaru service. Quick, efficient and very affordable. Whenever we have a problem we know we can We've had our car serviced for years by John Howard Subaru service. Quick, efficient and very affordable. Whenever we have a problem we know we can depend on them for a solution at a reasonable price. More

Worst experience ever! Looking for a part for my car called in several times. finally reached some one and of course they were no help. Told me wrong info about their invent Looking for a part for my car called in several times. finally reached some one and of course they were no help. Told me wrong info about their inventory, I received a coupon off 10 dollars that it stated that they would take it off parts or service. They did not honor the gift card. I recommend going to Jenkins Subaru before ever referring anyone to john Howard Subaru. And i am a strong supporter of Subaru and i would recommend it to anyone but to do business with john Howard you can always find a better deal anywhere else and better service after you get a car from the company. Hints why i have driven out of my way to have anything serviced or looked into any cars. Save your time and money by going to either Jenkins in Bridgeport or Apollo in Pittsburgh at least they help their customers. More

Service Department Miss Megan Smith, front desk service attendant, is a pleasant, efficient asset to your company. Very positive experience dealing with her. She was k Miss Megan Smith, front desk service attendant, is a pleasant, efficient asset to your company. Very positive experience dealing with her. She was knowledgeable as well as friendly. More

UPDATE (7/16/13): I am updating my review & downgrading my rating after having a 2nd poor experience with John Howard's service department. I dropped my car off because there was a bunch of wa downgrading my rating after having a 2nd poor experience with John Howard's service department. I dropped my car off because there was a bunch of water that somehow got below the floor and was soaking the floor in the passenger side of the vehicle (both front floor & rear floor)--this happened on a trip out of town and the floor was soaked for 4 straight days. I brought the vehicle in and it was fixed the next day with the explanation that one of the drains was clogged so the water (rain) could not drain properly through it. So far, so good (car fixed promptly in 1 day). I got to pick up my car that night at 8:30 PM and after getting in it, I notice the passenger seat is wet. And the floor is wet. And the passenger door is completely covered with water. Why? For some reason the front passenger window was open 1/2-1". So basically I dropped off the car with a problem (wet floor) and picked up the car with the exact same problem (wet floor) + additional problems (wet seat, wet door, etc.). Well done, John Howard. Good job, Good Effort. I purchased a certified pre-owned 2013 Forester and after getting it home, realized that night none of the 3 power outlets were working. The next morning I took it to John Howard Subaru (only Subaru dealership in town unfortunately) to see what the issue was. I explained the problem ("None of the power outlets are working") to a male at the front counter and about 45 mins later the car came out (I have to admit that I had expected to wait for a few hours based on how many people were in the waiting area when I arrived and was pleasantly surprised that it was less than an hour). The person I originally spoke to said that the cigarette lighter & USB port were working (he said the fuse was bad) and showed me some paperwork that I signed but wasn't allowed to take with me; I asked for a copy of it and was told that it would have to be mailed to me. Side Note: What kind of service place doesn't even give you a receipt for service, even if it is free due to being under warranty? Anyway, before leaving I went & tested the center console outlet (not working) and the trunk outlet (not working). I went back in and told this to the person who originally waited on me. He replied that the car would then have to come in for a service appointment, which I scheduled for 3 days later. After getting home, I investigated myself and found that the 20-amp fuse which supplies both the center console & trunk oulets was simply blown. After replacing it with one of my own 20-amp fuses, they both worked perfectly. I called back the dealership to find out why this wasn't done when my car was in there. I was told (by the service manager, Todd) that the technician only checked the cigarette lighter & USB port because that was all that was listed in the notes for him to do. Thus, it seems that the person working at the front desk heard "None of the power outlets are working" and transcribed that into "cigarette lighter & USB port not working". If a person whose job it is to describe in detail the service your car needs & he/she messes up as badly as this, frankly that person needs to go back to middle school to practice note-taking. Now, this scenario (technician did what he was supposed to do, just given bad information from front service counter) seems unlikely given the following. After I went inside to report that the 2 other outlets weren't working, the front desk person did not say anything about those outlets not being checked/listed on the service request. In other words, IF the cig lighter/USB were the only things listed to be checked on the notes, then (after being told that the other 2 outlets didn't work) the front desk person should have said that they (other 2 outlets) weren't supposed to be checked. But he didn't. 2 stars because they had free doughnuts, free Wi-Fi and the car was "ready" in 45 minutes. I don't plan on ever going back to this place, even if the work to be completed is free (i.e. under warranty), and would probably drive 20-30 miles to the next closest dealership instead. More