John Howard Subaru - Service Center

This store has been great after it has come under new ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. More

I won't go back there Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everyth Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everything else looked good. They couldn't tell me the difference in inspections but they did another state inspection and found I needed new rear brakes, they said I barely passed but gave me a sticker. I took my car to another auto shop and they agreed I needed rear brakes but the cost to fix was $150 less than Subaru. Subaru charged me an outrageous amount to have my wipers changed. AND since I bought the car there the inspection should have been free but charged me for that also. Don't go there! More

The service center is very bad to say the least. I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and s I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and said I needed the sway bars fixed before the inspection so I agreed. Then they called and said there was nothing wrong with my hood but that my trunk and gas tank weren’t latching. I told them that the trunk is fine you just needed to make sure the trunk button on the inside of the car wasn’t pulled up because that’s how you open the trunk. They called back and told me it was going to be 60$ more to “diagnose” my trunk not latching. I walked in pushed the button down and shut the trunk. I picked up on the car holding only the trunk, so clearly it was latched. The guy said “the gas tank won’t latch either” so I walked around the other side and shut the gas tank and he said “oh that’s news to me”. After that, they still charged me the fee and didn’t give me the inspection sticker because the guy in the shop argued that the trunk still didn’t latch. Reminder that I had just picked up on the car with the trunk. After that, the customer service lady questioned whether I knew what it was like to work for no money. I am an RN and have done hundreds of community service hours. She then said “I was going to take the inspection off the price but since you got mad I’m not.” Very disrespectful and unprofessional. Please never ever take your vehicle here. More

Unprofessional disorganized and untruthful Receipt said they put 6 quarts in and obviously my car was way over full. I checked. Brought it back for oil consumption test in 1200 miles it had us Receipt said they put 6 quarts in and obviously my car was way over full. I checked. Brought it back for oil consumption test in 1200 miles it had use a quart. They said it hadn’t used any oil because it was full at 5 quarts. More

Service Review We have been treated so well by John Howard Subaru both in sales and service. Fred was our tech this time and kept us updated as were so busy took We have been treated so well by John Howard Subaru both in sales and service. Fred was our tech this time and kept us updated as were so busy took longer Very nice. They even washed our car! Great! More

Excellent and timely service--extremely Customer friendly No problems encountered. Everyone we dealt with was so efficient and polite. We were very impressed with both the friendliness and also the efficien No problems encountered. Everyone we dealt with was so efficient and polite. We were very impressed with both the friendliness and also the efficiency we encountered. More

Extremely accommodating Was there to a recall, was told it would take a while to make the repairs. The staff offered to take me somewhere and pick me up or provide lunch. Was there to a recall, was told it would take a while to make the repairs. The staff offered to take me somewhere and pick me up or provide lunch. More

Awesome service Excellent customer service will come back again, again, and again. Very courteous, kept me up to date, and Appreciate all they do to help me with my v Excellent customer service will come back again, again, and again. Very courteous, kept me up to date, and Appreciate all they do to help me with my veh More

Very efficient and friendly. I was very pleased at how quickly they scheduled us. They were also very customer friendly and efficient. They reminded us since we purchased our veh I was very pleased at how quickly they scheduled us. They were also very customer friendly and efficient. They reminded us since we purchased our vehicle there we did not have to pay for the yearly inspection, if they had not checked, we would not have known. More

Chuby Airbag fix The air bag was fixed in the scheduled time. The Forester was hand washed also. Ed drove me to work. Ed returned me to the dealership. The air bag was fixed in the scheduled time. The Forester was hand washed also. Ed drove me to work. Ed returned me to the dealership. More