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66 Reviews of John Howard Subaru - Service Center
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April 26, 2024
While driving on North I-79, could not avoid hitting a very scared doe. Took first exit off to inspect the vehicle and then called Subaru of Morgantown since the engine light, cruise light, etc. would n very scared doe. Took first exit off to inspect the vehicle and then called Subaru of Morgantown since the engine light, cruise light, etc. would not go off. They were able to inspect my vehicle that afternoon and determine it was drivable to continue on my journey. Very grateful for their professional service! More
by tdeandavis
Employees Worked With
Charlie
November 22, 2022
Jim has been the absolute best in customer service. He has went above and beyond to ensure we are taken care of during our service and with the loaner He has went above and beyond to ensure we are taken care of during our service and with the loaner More
by Cindymo4089
Employees Worked With
Jim
August 11, 2022
My daughter is a student at WVU and she took our car in for routine service. She was a little nervous doing this on her own. Everyone was very nice & explained what they were going to do for the servic for routine service. She was a little nervous doing this on her own. Everyone was very nice & explained what they were going to do for the service appointment - she was happy with the experience. Great job! More
by kathylong801
Employees Worked With
I do not know
July 21, 2022
Customer service was great. . however the service team was unable to resolve the issue.The Bluetooth no longer works..They advised me that they're waiting for updates from Subaru . however the service team was unable to resolve the issue.The Bluetooth no longer works..They advised me that they're waiting for updates from Subaru.. Therefore, I'm not completely satisfied with the last visit More
by pambur
Employees Worked With
Service
November 05, 2020
Service department went above and beyond and saved me over $1,000 by replacing the original tires under warranty when they wore down unevenly at only 18K miles. They also did a 4-wheel alignment and exp over $1,000 by replacing the original tires under warranty when they wore down unevenly at only 18K miles. They also did a 4-wheel alignment and explained the handout showing the before and after settings. I originally stopped at a dealer out of town and they wanted me to pay for everything. Glad I waited until I got home. Quick and courteous. Angela and Bryan were very helpful and treated me with respect. I appreciated that all employees wore masks and the checkin and waiting areas were very clean. More
by Pnoman
Employees Worked With
Angela and Bryan in Service Dept.
October 27, 2020
Went for warranty repairs, which does not always go well. Had to battle with them over warranty coverage when I went for warranty repairs about 1 1/2 years ago. This time, very courteous, friendly, and accom Had to battle with them over warranty coverage when I went for warranty repairs about 1 1/2 years ago. This time, very courteous, friendly, and accommodating and service was great. And they determined that I actually should get the same warranty work on a second wheel. This kind of customer service greatly increases my confidence in an auto service center. Very pleased. More
by wvcush
Employees Worked With
Two different women at service desk and do not know who did repairs.
August 01, 2020
Very nice staff, kept me informed all through service. My son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during his wait :-) More
by Tina830
Employees Worked With
Not sure of the lady’s name that I dealt with but she was super nice!
July 20, 2020
Okay. Need to work on their follow-up. Still haven’t heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. More
by Trudster
Employees Worked With
