Subaru of Morgantown

Operates with the utmost professionalism. Everyone I spoke to and dealt with was very helpful! Everyone I spoke to and dealt with was very helpful! More

Jacob is very informative, prompt and transparent about what is happening and how long things should take. what is happening and how long things should take. More

I called to schedule an appointment for my vehicle and got one scheduled the next day. The customer service is professional. The waiting area is well-kept and comfortable. got one scheduled the next day. The customer service is professional. The waiting area is well-kept and comfortable. More

The service and inspection was very thorough and quick. The service manager did an excellent job of explaining the whole process. The service manager did an excellent job of explaining the whole process. More

Salesperson Jared was nice. I got the car and then 5 days later my CEL turned on and i took it to the dealer. It was out for just over 2 weeks and I got a loaner, however the se I got the car and then 5 days later my CEL turned on and i took it to the dealer. It was out for just over 2 weeks and I got a loaner, however the service was very unresponsive and still haven’t sent me my receipt for the work done. They told me it was a fault sensor on the brake booster system and that it would be done tuesday-thursday. I got it friday at 3 pm. When I picked up my car they told me it wasn’t just the brake booster—- but corrosion on the brakes system on a car with 300 miles. And when i picked up my car after repairs were done—part of my dash was popped out and my eyesight was disabled for a while which is probably normal. But they had not driven my car a single mile since I dropped it off and picked it up and it is a little concerning considering they worked on my brake system. I love my subaru, but not the dealership More

Your dealship was absolutely wonderful! The best car buying experience I've ever had. Everyone was very helpful and friendly! The best car buying experience I've ever had. Everyone was very helpful and friendly! More

We've had a positive relationship with this dealership for several years. Nice improvements with service...super speedy!! for several years. Nice improvements with service...super speedy!! More

Spent $1,700+ and the issue I took the vehicle in wasn't fixed even though I was told it was! Poor customer service and robbery. fixed even though I was told it was! Poor customer service and robbery. More

Waiting room was much more interesting. Either customers made it very interesting to me. ?? Either customers made it very interesting to me. ?? More

Purchased a used vehicle 1-30-26. Vehicle went into the Service Department 2-9-26 with engine issues. Texted my sales lady numerous times and asked to trade the vehicle for a new on Vehicle went into the Service Department 2-9-26 with engine issues. Texted my sales lady numerous times and asked to trade the vehicle for a new one as it was obvious this vehicle had some issues. I was told her General Manager, Sales Manager and Service Manager were all aware of the issue and were working on a solution. She advised she would keep me updated, which she did not. Finally received a call from Service Manager Josh on 3-18-26 to tell me the engine was out of the car and it needed a new head along with head gaskets. I told Josh I was trying to get someone from sales management to call me as I wanted to return the vehicle and get my money refunded. Josh agreed the vehicle should be bought back but advised that wasn’t his call. I asked Josh to please have a sales manager call me. Evening of 3-19-26 I texted Josh to see if he passed along my request. Josh said that he did. I waited awhile longer because no one had called me. I called the dealership and got Jeff, used car Sales Manager. I told Jeff my issues and that nobody from Management had called me until I spoke with Josh yesterday. Jeff seemed empathetic and asked if I was still willing to trade out of the vehicle for a new one. I told him I was as long as I didn’t lose a bunch of money and he advised he would talk to the GM and call me back. Jeff called back and was an a$$ accusing me of not telling him the whole story. He said Josh called me yesterday and I told him I told him that information and he denied me saying it. I told Jeff I recorded the conversation if he wanted to hear it and he stated all calls into the dealership were recorded. Jeff said Subaru is paying for your repairs on a seven year old vehicle and he wasn’t sure what else I wanted. He acted like he was doing me a favor selling me a xxx and Subaru agreed to fix it. I told him I was given a 3 month, 3000 mile power train warranty and didn’t know why he thought he was doing me a favor. The call was ended and I’m pretty much out of $4,000 or $5,000 when I go trade this car in. I will never do business with them again and would not recommend them to anyone. CROOKS! More