Subaru of Missoula - Service Center

We were travelling far from home when a strut dislodged on a mountain road due to negligence on the part of our home service department in Santa Fe, NM. We were towed to Four Seasons Subaru in Missoula, MT on a mountain road due to negligence on the part of our home service department in Santa Fe, NM. We were towed to Four Seasons Subaru in Missoula, MT. where the staff did everything they could to get us back on the road. When the necessary part did not arrive by Fed Ex, Don Lawhead,service manager, gave us a loaner car to continue on our trip. We paid only for gas. Don and members of his service department gave generously of their time in making an assessment of the situation,carefully explaining options to us,contacting our home service department, and clarifying liability issues. All of these things necessitated their staying late on a Friday evening to insure that we could continue our trip in the car provided for us. Upon our return to pick up our car two weeks later, Don went over with us all the extra precautions they had taken in the service department to be sure that we would travel safely home. We had left many items in our car and they were returned to us intact. While this may be thought to be "regular" Subaru service, we, who have owned four Subarus, feel that we received extraordinary service in a professional and friendly manner from Don Lawhead and his staff. More

Although they are no longer a VW sales dealership they continue to do a great job servicing my Jetta Sportwagon. One wish of mine is that they pursue establishing a stand alone VW dealership in the near continue to do a great job servicing my Jetta Sportwagon. One wish of mine is that they pursue establishing a stand alone VW dealership in the near future. More

I recently took my car to Kendall 4 Seasons Subaru for some preventative maintenance. As a result of miscommunication I left there unhappy. Thankfully, I did not just let it go and as a result I sent an e some preventative maintenance. As a result of miscommunication I left there unhappy. Thankfully, I did not just let it go and as a result I sent an email to the General Manager of Kendall, Mr. Bud Buller. I was very impressed and surprised when that same evening I got a response. Mr. Buller said that he did not want any customer to leave their dealership upset and asked me to meet with him. Regardless of the outcome of our meeting I was already impressed just because there seemed to be genuine concern by Mr. Buller. I had my meeting today with Mr. Buller and the mechanic that worked on my car, Kevin. The three of us went over what had happened. They both listened patiently while I explained my frustrations and never once made me feel rushed. No excuses were given by anyone, just honest explanations. It turned out to be a combination of miscommunication and a new employee in the service department that caused my requests to not be relayed to the mechanic, Kevin and then some of Kevin's info to not be relayed back to me. It has all sense been resolved. As of today, I am a loyal and satisfied Kendall Subaru customer and will remain so because I now know from experience that they really do care about their customers, they proved that to me today! Thank you Kendall 4 Seasons Subaru for having good people like Kevin and Bud working at your dealership! I especially want to thank Mr. Bud Buller, General Manager, for going ‘above and beyond’ to keep from losing a customer! Sincerely, Debbie C. Missoula, MT More