Subaru of Macon

Vinny did a great job helping us to select our new Crosstrek! Appreciate all his hard work! Crosstrek! Appreciate all his hard work! More

Made a deal with Mike over the phone two days ago. Me and my family drive 3 hours today to make the purchase for my daughter’s graduation. He stood by the deal we made and my daughter was so surprised Me and my family drive 3 hours today to make the purchase for my daughter’s graduation. He stood by the deal we made and my daughter was so surprised and happy!! More

This is in ref. to the Jackson Automotive Group Subaru Dealership in Macon GA. Shopping for a car I decided to check this dealer out. They serviced my Subaru in the to the Jackson Automotive Group Subaru Dealership in Macon GA. Shopping for a car I decided to check this dealer out. They serviced my Subaru in the past and I was really impressed with their staff. I find a car that I am interested in, so I call the number go through the key prompts for sales and I am immediately connected to Internet sales and tell the sales person that I want to confirm that the vehicle is there before I drove an hour. He confirms that the car is there but it is in service due to the fact that it was just taken in on a local trade and that it would not be available on the lot to be seen and that it would be Monday or Tuesday before he would know if the vehicle clears service. At this point my question was. " Why would you show it in inventory if it is not available?" My thoughts at this time is that this is a "lost leader" The sales person on the line takes my name and number and ensures that he will call me "as soon as I hear something " This call was at 10:39 AM and at 10:46 AM I get an email that says "GREAT NEWS!! The Subaru Forester is available and ready for you to experience! It is in great shape has been through our Safety Inspection. Our VIP Internet Price is $12,299 plus taxes/fees!" I'm thinking this guy as pulled some strings or something. I responded to him that I would be there today around 3:30. No response, I shot him a text and no response. I call the dealership at 2:00 to confirm the car is there. Automated answering service is telling me they are closed and that their hours are 9am-6pm on Saturday-----IT IS SATURDAY. I check his email again and find his number in the signature. I call. He answers, I tell him I got the email about the vehicle being ready and that I on my way. His response was that the car is NOT ready. I am near speechless with this guy. He tells me that the email is automated and it's part of the process. I ask him "Please tell me that you see how misleading this email is?" Something in the tone or lack of in his voice leads me to believe that this is from the sales manager(s) or Jackson Automotive Group and that they have not vetted or trained their staff to be effective and efficient in the process. I have been in commission sales for over 15 years, when I had someone wanting to spend their money or after I spent time and effort on my pitch or presentation (like the vehicle on their site before it was ready) and was closing the deal, I made sure my goods and or services were ready. VERY disappointed. More