Subaru of Little Rock - Service Center

Although I was expecting an hour and a half wait on my 12 month maintenance, Alex got me in and out in 30 minutes. When I went out to get in my car, there was dirt on the back. Alex took it through the wash month maintenance, Alex got me in and out in 30 minutes. When I went out to get in my car, there was dirt on the back. Alex took it through the wash again and vacuumed it himself. More

This is our second purchase from Subaru of Little Rock in the last 2 years. We have been pleased with every aspect of our purchases - sales, finance, and service departments all get 5 stars from us. the last 2 years. We have been pleased with every aspect of our purchases - sales, finance, and service departments all get 5 stars from us. More

Waited two hours to be told my tire had a screw in it. A walk-in had their tire problem diagnosed and left before I did. A walk-in had their tire problem diagnosed and left before I did. More

Excellent service! Clauvius was friendly, took time to discuss what would take place and kept me updated by text. As always, I had a very positive experience and fee Clauvius was friendly, took time to discuss what would take place and kept me updated by text. As always, I had a very positive experience and feel confident that my Subaru had the correct services needed and done well. More

I find them to be misleading and extremely deceiving, I am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership I have ever dealt with ESPECIALLY the store manager & finance Manager! DO NOT TRUST anything they say! Make them print off the paperwork and let you read it. I WAS not given the actual paperwork until the next day. Everything was done on a tablet/desk-top not on paper, Items were added discounts were not given (Military 500-dollar discount advertised by Subura was not deducted from the price) & I did not even receive the window sticker until the next day, and it did not match what I was told. They used a finance company (Chase) that they had a business connection with not the one I TOLD them I wanted to use (USAA) and was preapproved for. They ran my credit through Chase without my permission. When I tried to read the paperwork on the table/desk top I was not allowed to and told if I needed to see it before I signed, they would have to print it out and I would have to go back to the show room and wait. (GO WAIT IN THE SHOW ROOM & MAKE THEM PRINT IT OUT). I was given $2000 less for my trade in (a 2018 fully loaded Mercades C-class with 50,600 miles) I received 14,000 when I was told over the phone, I would receive 16,000. At every level they are untrustworthy. Side note the car itself is great! Subura is a great car my Outback is outstanding in every way; But if I had to do it over, I would have bought a different brand just because of the dealership. Do not confuse this dealership review with the service department, the service department seems to be very good and are respectful a 100times better than the dealership. The names of the finance department and sales manage do not a paper legible on any of my paperwork only a illegible scribble. Probably to keep them from being identified by name. I sent a complaint letter to Subaru, and only received an e-mail apologizing to the situation saying they would follow up with me which they never did. More

This service was 100% better than my last. I was treated like I mattered this time not some xxxx of the earth. I was treated like I mattered this time not some xxxx of the earth. More

I did a four wheel alignment there and my car still not driving straight. So they offered another free alignment driving straight. So they offered another free alignment More

Always a good experience when we have to bring our ascent in for any kind of work in for any kind of work More

I was never told my cat would take more then a day to repair after 5 days they finally offered me a loaner and said it may be done that day later on then no one even called me all week ...I am glad they repair after 5 days they finally offered me a loaner and said it may be done that day later on then no one even called me all week ...I am glad they fixed my issue but communication could have been way better...Kari was out so I got passed around to 2 other service people that didn't really know what was going on ....could have been a very diff experience with better communication. More

Excellent service with fast diagnosis and an even faster repair. Fair estimate with proper expectations on what needed to be repaired. repair. Fair estimate with proper expectations on what needed to be repaired. More