Subaru of Kennesaw - Service Center

Great service. Tire center really helpful with replacement Love my 2015 Outback 3.6 . Kennesaw Subaru has recently gone thru a construction update to the property ( not an easy task ). Even with all the updat Love my 2015 Outback 3.6 . Kennesaw Subaru has recently gone thru a construction update to the property ( not an easy task ). Even with all the updating of the faculty, my car service was done in a professional manner. I give special thumbs up to Matt in the Tire Center. He really helped in getting me the right replacement tires and a great price. Will be a regular customer at Kennsaw Subaru !!!!!! More

Great service experience I was heading home last Saturday afternoon when all the lights on the instrument panel of my 2012 Outback began flashing. Fortunately, I was not far I was heading home last Saturday afternoon when all the lights on the instrument panel of my 2012 Outback began flashing. Fortunately, I was not far Subaru of Kennesaw so I pulled in. A service advisor, Joseph Drupiewski, took my information and quickly had my vehicle in service bay. In less than an hour, the problem was diagnosed as a loose gas cap and I was on my way. Joseph was very courteous and helpful. I would highly recommend Subaru of Kennesaw. More

Friendly & Professional people who know what they're doing My Subaru Outback is a year old and I like to have my oil & filter changed more often than is recommended. This time I needed to also have the Electro My Subaru Outback is a year old and I like to have my oil & filter changed more often than is recommended. This time I needed to also have the Electronic Parking Brake reprogrammed. When making the appointment I asked the service person to estimate how long the scheduled service would take and he indicated that it would be about 1 hr & 30 min. While I doubt if they are so good as to get it right every time, they got it right within one minute this time! More importantly, the people at Subaru Kennesaw are focused and dedicated on doing the work right. I have taken my Subaru there twice and look forward to future visits. You must have your auto serviced so why not do it where they treat you right and do the job right. It's a good feeling to know you're getting your car serviced by the best around. Thanks, Ray More

Recall notice Love the way Subaru of Kennesaw values my time. I'm in and out in no time. They are friendly and I am treated with utmost respect. Love the way Subaru of Kennesaw values my time. I'm in and out in no time. They are friendly and I am treated with utmost respect. More

Quick Response To a Recall Our Outback Window developed a Crack and after researching the internet, found that there was a problem with certain Subaru windshields. We reported i Our Outback Window developed a Crack and after researching the internet, found that there was a problem with certain Subaru windshields. We reported it and we're on a list for replacement but we had a long planned driving trip planned. I called the service manager and he expedited the installation of the new windshield, lent us a loaner for 2 days and had us road ready for our trip that Saturday. More

Great Service Department! Picked up my 16 year old Forester from Subaru of Kennesaw Service Dept. This afternoon. In the past on occasion I used a local repair shop to fix a f Picked up my 16 year old Forester from Subaru of Kennesaw Service Dept. This afternoon. In the past on occasion I used a local repair shop to fix a few things on my Forester. What a mistake, they messed up my Forester. Brought it to Subaru of Kennesaw and they had to undo all that the local repair shop did. Now my Forester has a new life and feels the way she did when I first bought her 16 years ago! Thank you so much Steve Napier and Joseph Drupieski, if I knew the tech that worked on my car I would thank him here too. Thank you Luci Spain for fielding all my calls. They took good care of my concerns and my Forester. More

Missed details I took my 2016 Legacy in for a required recall update. I was greeted quickly and the friendly greeter let me know that service would take at most an h I took my 2016 Legacy in for a required recall update. I was greeted quickly and the friendly greeter let me know that service would take at most an hour and a half. He also asked if I liked my car to be washed and vacuumed. I agreed, but later I wasn't sure if this was a chargeable service or if it was complimentary. The service took just over an hour, well within the quoted timeframe. Upon receiving the car I noticed that my car was neither vacuumed, nor washed. I did not have time to wait anymore since I had a toddler with me so I did not bring it up. I thought the service was free so it would have been bonus anyway, but I did not find out for sure. I hope that this is more clear when offered again. Also, I noticed on the paperwork after I got home that the recorded mileage was off by about 10,000 miles. The recorder used my trip mileage, not the odometer as the total car mileage an omitted the decimal. For example, a trip mileage of 1105.8 was recorded as 11,058 miles. These small pieces of detail are not what I want my mechanics to be missing. Aside from these discrepancies my experience was good which is the reason for an average rating. More

Oil change and brakes were repaired. I called the service department about 730 in the morning. They were able to schedule my oil change and check my brakes. After further inspection they I called the service department about 730 in the morning. They were able to schedule my oil change and check my brakes. After further inspection they decided I needed some pads for the car. They replace the pads didn't oil change and I was able to pick the car up at 3 o'clock. As always the car was cleaner than when I dropped it off. Terrific service as always! More

Exceeds Expectations This is a solid dealership with employees that are motivated to do a first rate job. A very friendly environment, with concern for my time and well be This is a solid dealership with employees that are motivated to do a first rate job. A very friendly environment, with concern for my time and well being. I would highly recommend them. More