Subaru of Kennesaw - Service Center

Great job worked on all my Subarus Excellent place. Lucy gave great customer service and was very professional and friendly while keeping me informed at all times. Blake has helped me i Excellent place. Lucy gave great customer service and was very professional and friendly while keeping me informed at all times. Blake has helped me in the past and is also super person willing to always go the extra mile. Subaru of Kennesaw is lucky to have them both. I recommend the service department to anyone. Thanks again. George. More

Service Jeremy was very professional and courteous. There was minimal wait time and he replaced a recall item at the same time. This was a very pleasant expe Jeremy was very professional and courteous. There was minimal wait time and he replaced a recall item at the same time. This was a very pleasant experience and everyone at the dealership was top notch. More

18,000 mile checkup Service was fast and employees extremely helpful. I had my dog with me and they welcomed her and gave her a treat. I didn't buy my 2015 Subaru Fores Service was fast and employees extremely helpful. I had my dog with me and they welcomed her and gave her a treat. I didn't buy my 2015 Subaru Forester here but will consider that when I am ready for another one. I love my Forester. It is comfortable when travelling and I feel very safe. This was a no charge service for 18,000 miles. More

Exceptional service Subaru has a great product and services, but it's the people that make the difference. I have always believed that a business is as only as good as it Subaru has a great product and services, but it's the people that make the difference. I have always believed that a business is as only as good as it's employees. Thanks for always exceeding my expectations, outstanding job! More

Great service, great team! I called Kennesaw Subaru from the road. I live out-of-state, and looked them up on the web, knowing that I'd be passing thru Atlanta area by about 2:0 I called Kennesaw Subaru from the road. I live out-of-state, and looked them up on the web, knowing that I'd be passing thru Atlanta area by about 2:00 p.m. Almost all the lights on my dash were lit, and I was perplexed! Suffice it to say they listened to my story, got straight to work, and I was outta there before I had time to check in on Facebook! Terrific team, a very positive experience. More

Been going there since 2010 Always treated beautifully! Staff knows me, always tries to do their very best for me. Only place that has serviced my vehicle. I highly recommend Always treated beautifully! Staff knows me, always tries to do their very best for me. Only place that has serviced my vehicle. I highly recommend them for all Subaru owners. More

First service and it was horrible I made an appointment online for my first service on my new Forester that I bought at this dealership. I arrived on time and told the person who appro I made an appointment online for my first service on my new Forester that I bought at this dealership. I arrived on time and told the person who approached my car that I was there for my first service and Jeremy is my service advisor. The guy did not introduce himself or ask me any questions about my car, he just said "You can wait inside." I proceeded to the sitting area expecting about a 30 min wait as all I needed was an oil change and tire rotation. Nobody offered to tell me that they have coffee and water available outside the sitting area. I found that by accident when I could no longer sit in the hard chair. I waited and waited....100 minutes total!! Finally, my car was ready. I was handed my key with no apology for the excessive wait even when I asked if that was typical, and told everything was fine with my car I had to ask where to find my car. He said " oh, follow me". When I saw my car I noticed that I did not get a complimentary wash as it states they do on the website. When I said something, "the guy" (still wondering who this was-from website pics it could have been Justin). He said "Oh, you wanted one?" I then told him I overheard another advisor giving a coupon to a customer for a wash. He said "I can get you one of those." No thank you, no have a nice day--nothing. I left shaking my head and thinking "wow, they could care less about customers." So now--a week later I notice an oil leak on my clean garage floor. Shocked I called and talked to another service advisor, Matthew. He was nice but blamed a "manufacturers defect" on the washer behind the oil drain bolt and said it must have been crushed. He said it was not their fault. I said I need to get this fixed and I want a loaner car because I refuse to sit there again. He said "Subaru won't give you a loaner car." I explained how I waited 100 minutes and was miserable last week. He said "That's the policy here." I asked to speak to the manager. He said no manager was present. I asked to speak to the manager of the whole dealership and he said that he was gone for the day also (it was Saturday). I said, "So, they leave you with no manager on duty?" He said "Yes, just the service advisors." That about said it all! I am so upset that I have this dealership so close to my house but I will have to take my car to another Subaru dealership for service from now on. I will not return to the Kennesaw Subaru if I can help it. I want to be appreciated for my time and money. More

great service experience my first service on new car and it was a great experience - prompt, efficient and thorough - included oil change, tire rotation and a recall notice I my first service on new car and it was a great experience - prompt, efficient and thorough - included oil change, tire rotation and a recall notice I had been unaware of - also got a car wash - service tech was very courteous and kept me well-informed More

No Appointment but very prompt service We drive 1.5 hours to have our Subaru serviced at this dealership. In the past we have made an appointment to make sure they have us in the schedule. We drive 1.5 hours to have our Subaru serviced at this dealership. In the past we have made an appointment to make sure they have us in the schedule. They now have a rapid service system for routine service and inspections. We were in and out in about an hour with a full oil and tire rotation as well as an overall inspection. The waiting area is very nice with snacks and wifi. The hour flew by. There are a lot of nice lunch stops nearby if needed. They used to shuttle us to the Red Eyed Mule around the corner as we always arrived very early for our appointment. With the rapid service there is no need for that and we can be on our way home much sooner, avoiding the rush hour traffic. More

Subaru of Kennesaw #1 Customer experience is #1 here!! The new service area is well organized and if you're seated in their comfortable waiting area, wait times are reasona Customer experience is #1 here!! The new service area is well organized and if you're seated in their comfortable waiting area, wait times are reasonable. Justin kept me well informed on all repairs and saved me money!! Lucy, Kevin and the entire service staff are awesome!! Both my wife and I LOVE our Subaru's and Subaru of Kennesaw take GREAT care overall!! You will not be disappointed!! :) More