Subaru of Kennesaw - Service Center

Trying to make an appointment to get the 115k maintance done I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called m I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called me back last week to confirm my appt. for 12/12:30. I tried to call him back again to confirm and no return call. I call today and now they have my appt. set at 2:00. It's a good thing I called a 2 hour difference is a big deal to me. I've tried calling and no answer. This is the second Subaru I've bought and may be the last because the service is terrible. It's sad when they send your email to get your car service and you tried and you can't even accomplish the task . They must not need customers. More

Airbag installation Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small breakdown seems to happen with the front desk and updates with the service department. More

Cares about their customers We took our 2016 Outback in because of a noise in the front tires. After inspection they determined it was a wheel bearing and replaced it. They too We took our 2016 Outback in because of a noise in the front tires. After inspection they determined it was a wheel bearing and replaced it. They took it for a test drive and then discovered the right rear also had a bearing needing replaced. They have always made sure the vehicle was inspected even if it was just a routine maintenance. Have dealt with Lucy several times now and find she really cares about the customer. All work was under warranty so we can't comment on if they have a good price or not. More

Just Like Family This is my second Subaru from Subaru of Kennesaw. It is like having a car dealer in the family. They know me, my wife and always treat us like we are This is my second Subaru from Subaru of Kennesaw. It is like having a car dealer in the family. They know me, my wife and always treat us like we are part of the family. For some of us they treat us better than our own families treated us. More

Excellent service, no upsell pressure. We drive 2 hours to get our car serviced here. Its worth it. They treat us great. Shuttle us to lunch if needed for free. Even hanging in the show roo We drive 2 hours to get our car serviced here. Its worth it. They treat us great. Shuttle us to lunch if needed for free. Even hanging in the show room there is no pressure. A dealer took time to explain the upgrades from our current car to the new same model with no pressure to trade or buy. More

Lucy is extremely helpful When we brought in our Subaru for emergency maintenance, Lucy was extremely helpful.She squeezed us in and was wonderful. We were lucky to be right by When we brought in our Subaru for emergency maintenance, Lucy was extremely helpful.She squeezed us in and was wonderful. We were lucky to be right by the Kennesaw dealership when the car started smoking. Our fear was a hugely expensive problem. They took amazingly great care of us. Since the problem happened when our car had such low mileage, they took care of it for us! Lucy and Subaru have earned our business for life. They sell a great product and more importantly back their cars 100%. Thanks again Lucy! More

Went in for oil change and to buy an extra key, Went in for oil change and to get an addl key from parts dept. Gave me est of $244 plus tax and Addl $80 to cut key but they could not do it there? I Went in for oil change and to get an addl key from parts dept. Gave me est of $244 plus tax and Addl $80 to cut key but they could not do it there? I was told that if I wanted the key, to tell my service person who was changing oil and they would add to service ticket. After being in waiting room for 45 minutes, I located same blank key online for $90, and Subaru in Sandy Springs could cut key and program for $80. When my car was ready, service rep added key to my ticket and I told him it was too expensive and I did not want. He told me that service dept already purchased it from parts dept and that he couldn't give me my car back until I paid for new key! I told him to call the police and an ambulance and there is no way I would ever buy that key. He ran to service manager who returned and said he would remove the charge! Worst customer service and slow as molasses. More

Great serve! We have three Subarus we've bought from Subaru of Kennesaw, two new, one used. We also take our cars in for service to SOK. Our collective experience We have three Subarus we've bought from Subaru of Kennesaw, two new, one used. We also take our cars in for service to SOK. Our collective experience of both the sales and service departments has been excellent. Highly recommended. More

Service Love the people and service at Subaru of Kennesaw. Great team, very thorough and professional. Always attentive to your concerns. I would definitel Love the people and service at Subaru of Kennesaw. Great team, very thorough and professional. Always attentive to your concerns. I would definitely recommend this dealership. More

Above and Beyond Service The service department goes above and beyond to provide the customer with excellent service at a reasonable price. We were made aware of the status of The service department goes above and beyond to provide the customer with excellent service at a reasonable price. We were made aware of the status of our required service, given an estimated time requirement and total cost up front. No hidden cost or unnecessary wait time. More