Subaru of Kennesaw - Service Center

Lydia did an excellent job at helping to find the souce of a leak in my vehicle, her years of experince has been helpful. The staff is always pleasant and professional. of a leak in my vehicle, her years of experince has been helpful. The staff is always pleasant and professional. More

Service was very professionally performed in a timely manner. The staff showed concern for what issues I needed addressed. Will return for next scheduled maintenance when due. After 8 months with my 2 manner. The staff showed concern for what issues I needed addressed. Will return for next scheduled maintenance when due. After 8 months with my 2013 Subaru Outback, I must say I am very well pleased. More

2nd oil change 2014 forester Steve and his crew are dripping with professionalism they did not over-look any thing , my forester look like It came out of the show room when I left.(car-wash-vacuum)Made dripping with professionalism they did not over-look any thing , my forester look like It came out of the show room when I left.(car-wash-vacuum)Made me feel I hit the lottery and I did by buying at this dealership.. More

This visit was for routine servicing and to cover a minor repair covered by the auto warranty. . It was done in a timely, efficient, and friendly manner. How could you ask for more? repair covered by the auto warranty. . It was done in a timely, efficient, and friendly manner. How could you ask for more? More

My 2007 Subaru Impreza has had a problem with the check engine light ever since I bought it. I bought the car at this dealership. I brought my car to this dealership a couple of years ago and spent $80.00 engine light ever since I bought it. I bought the car at this dealership. I brought my car to this dealership a couple of years ago and spent $80.00 to have them tell me there is a small vapor leak - but the problem persisted. I took my car to a Subaru dealership in Michigan, and they told me the same (after charging $30.00). The problem persisted. I was not able to pass the required GA emissions inspection so I bought an after market gas cap to see if that would fix the problem. It didn't, so I took it back to the dealership. For $56.00 they told me I shouldn't use an after market gas cap (I'd only had it on the car for a week) and they said they couldn't diagnose the problem because I had too much gas in the tank. It still wouldn't pass inspection and the light came back on (that same evening). I called them back and they said I should get a new gas cap (!). I asked them to apply my $56.00 towards a new gas cap (since obviously they didn't do anything last time), and I was told they couldn't. After another $60.00 or so, I have a new gas cap and it appears that the problem is solved. How come it took over $200.00 and 2 years for the DEALERSHIP to determine that I needed a $30.00 gas cap to fix a persistent problem...I called the service manager to say that I was confused as to why they can't figure out the problem, and I got a call back from Lydia asking me why I didn't call her...I was also told that in order to reset the computer, I needed to have only 1/4 tank of gas, have several cold starts, several hours of city driving and 20 minutes of highway driving going between the speeds of 50-70 mph...I am calling this the Hogwarts method of car repair because it appears that it take some wizardry to diagnose and fix the problem... More

Always great service from the get-go. Lydia is always knowledgeable and glad to explain the answer to every question. The lounge is perfect with wifi, bathroom, windows, coffee, decent magazines, people knowledgeable and glad to explain the answer to every question. The lounge is perfect with wifi, bathroom, windows, coffee, decent magazines, people to talk to, and easy access to the interstate. More

The time before last when I went to Subaru of Kennesaw, I had a pretty rough time simply due to the very abrasive person behind the customer counter - this was th first time I'd ever not enjoyed a trip to a had a pretty rough time simply due to the very abrasive person behind the customer counter - this was th first time I'd ever not enjoyed a trip to a Subaru dealership. This time however it was a 180 degree U-turn and my experience was excellent, I gave them one more shot and much to my delight they have a new young lady by the name of Lucy working behind the counter. Very polite, very accommodating and extremely professional, my faith in the Kennesaw dealership was restored. Aside from the customer service, they seem to have excellent techs who seem to know their stuff very well. No matter what the issue they have found it immediately and fixed the issue with no fuss or expense (I have a 2012 WRX). As a side note; if you do have an issue with their service, they do take it very seriously and contact you to try and make things right....I appreciated that which is the reason I returned and will continue to use Subaru of Kennesaw. I will very likely be purchasing my next Subaru from these guys. More

1st oil change went well - have had no problems with new Outback - service answered number of misc. ? I had, such as, where a particular restaurant I was looking for in the area was located - parts dept. he Outback - service answered number of misc. ? I had, such as, where a particular restaurant I was looking for in the area was located - parts dept. helped me understand battery for key fob - keep up your good service - Thank you, New Customer More

My scheduled first service on my vehicle was conducted on time and received back in the time period advised by the service manager. Very professional and friendly service staff. time and received back in the time period advised by the service manager. Very professional and friendly service staff. More

Subaru is Sensational! I have always been treated with efficiency and friendliness - from the time of the sale and beyond. I highly recommend Subaru and this dealership. efficiency and friendliness - from the time of the sale and beyond. I highly recommend Subaru and this dealership. More