228 Reviews of Subaru of Kennesaw - Service Center
15,000 mile checkup Great experience at Subaru of Kennesaw - very quick turnaround, and offered to wash the vehicle. Paperwork was ready upon pickup and handled quickly. Great experience at Subaru of Kennesaw - very quick turnaround, and offered to wash the vehicle. Paperwork was ready upon pickup and handled quickly. overall good experience. More
Good car, but dealership not as committed as others to custo The personnel in the service department are friendly and seem committed. Their work appears to be of good quality, but their prices are high. While ty The personnel in the service department are friendly and seem committed. Their work appears to be of good quality, but their prices are high. While typically oil changes are around $29.95 for other dealerships, SOK charges $61,95. Some dealerships, for example Carl Blacks, across the street charge $7.94 if you bought your car new from them. Of course, Subaru of Kennesaw (SOK) doesn't even attempt to court its customers with such treatment. Also beware of what the sales manager tells you to sell you one of their cars. If it's not in writing the owner will nor only not try to help his customer, he even come across as insulting. More
Fastest Oil Change Ever My Subaru Outback was due a 25,000 mile checkup and oil change and I was about to go on a trip and let the service slip up on me. I called service and My Subaru Outback was due a 25,000 mile checkup and oil change and I was about to go on a trip and let the service slip up on me. I called service and Jason answered the phone and I told him of my problem. He told me to bring the car in and he would try to work me in. I went to lunch next door while I waited for my car. I wasn't gone more than 30-40 min so I decided to wait the rest of the time at the dealership. When I go back to the dealership me car was waiting at the front door. Good polite service at a very reasonable price. More
Scheduled oil change Steve and Lydia are the nicest folks to work with. This is the third time I've been in their service department, and they truly understand customer c Steve and Lydia are the nicest folks to work with. This is the third time I've been in their service department, and they truly understand customer care and service. On one occasion, I didn't have an appointment and was concerned about a light indicator that popped up on my screen. I called every early in the morning, and Steve was there to help me. He had everything checked out and found that my tires needed balancing. He made sure everything was done correctly and there were no other issues and sent me on with a smile. Ms. Lydia is no different. She makes sure that I'm comfortable while waiting and always gets me in when I need to schedule an appointment. She's great at what she does. Plus, there is always a follow-up call to make sure everything is still good! I can highly recommend this service department! More
Very courteous and quick service Lydia was very friendly and attentive, and my appointment lasted a little over an hour. I was pleasantly surprised that I left the service center so Lydia was very friendly and attentive, and my appointment lasted a little over an hour. I was pleasantly surprised that I left the service center so fast. The service team addressed my concerns about the car and performed the scheduled maintenance accordingly. It was a great experience over all. More
Great Atmosphere A Retired Subaru Tech myself, needed help with my 5th Subaru I have owned, Finally Bought the car of my dreams 2011 Forester XT Turbo 60K Service can A Retired Subaru Tech myself, needed help with my 5th Subaru I have owned, Finally Bought the car of my dreams 2011 Forester XT Turbo 60K Service can be a tough Job on these models, I wish a 2012 or 2014 was affordable or even around in my search but I am really happy with this one. The Parts Department right down to service Dept. Helped me out with Discounts, quick Service and all questions I had. Will be going back again... Mike Woodin More
great service great atmosphere, very friendly and professional. I highly recommend this dealership. received a great service from the moment I walked on the lot, w great atmosphere, very friendly and professional. I highly recommend this dealership. received a great service from the moment I walked on the lot, will definitely buy a car from this dealership in the future More
Knowledgeable & professional Lucy was very instrumental in helping me assess what type of service I needed for my car. She was knowledgeable respectful and professional. Whenever Lucy was very instrumental in helping me assess what type of service I needed for my car. She was knowledgeable respectful and professional. Whenever there is a service coupon available they always apply it whether you have it or not; this always helps with the cost. More
2nd Service Lydia was very helpful ensuring a very quick turnaround on my 15,000 mile check up. I was able to get in and out in about 30 minutes. Lydia was very helpful ensuring a very quick turnaround on my 15,000 mile check up. I was able to get in and out in about 30 minutes. More
Quality service Lets face it no one likes car repairs. But at Subaru in Kennesaw they make the process pretty painless. They are friendly, do their best to accomm Lets face it no one likes car repairs. But at Subaru in Kennesaw they make the process pretty painless. They are friendly, do their best to accommodate their customers and do quality work. More