Subaru of Kennesaw - Service Center

Service at Subaru of Kennesaw I really appreciate Lydia for taking such good care of me and my 2012 Subaru Impreza. She greeted me at the door and got my car back to get the oil ch I really appreciate Lydia for taking such good care of me and my 2012 Subaru Impreza. She greeted me at the door and got my car back to get the oil change and also took got them service tech to tighten my rearview mirror. The Subaru team even washed my car and still had me out the door quickly. Thanks for a great service experience. More

Buy a Subaru here! Excellent experience. Best dealership and service department experience I've ever had. The attention to detail in terms of customer experience is ex Excellent experience. Best dealership and service department experience I've ever had. The attention to detail in terms of customer experience is excellent, and I would buy a car here again. More

All around super service, both for customer and the vehicle. We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the dealership, the people, the treatment. Kennesaw Subaru is a class act and we are extremely pleased with our relationship. More

Good service! Service department always friendly and able to explain any concern. Thanks to Lucy and Lydia for getting me in at the last minute! Living in Rome ma Service department always friendly and able to explain any concern. Thanks to Lucy and Lydia for getting me in at the last minute! Living in Rome makes it difficult to get down for service, but the team at Subaru of Kennesaw makes it easier. More

Excellent Dealership, Sales and Service I have a 2013 Subaru Legacy and recently went in for the 30k service, I can't say enough about how great the folks are in the service department. Top I have a 2013 Subaru Legacy and recently went in for the 30k service, I can't say enough about how great the folks are in the service department. Top tier dealership, friendly folks, personal service. Gave me a loaner car which I didn't ask for or expect, Steve, Lydia and Lucy have been great, highly recommended. More

Great Customer Service Lydia Carroll does a fantastic job at customer service. Upon arrival she greets you at your car, is friendly and knowledgeable. She is a great asset Lydia Carroll does a fantastic job at customer service. Upon arrival she greets you at your car, is friendly and knowledgeable. She is a great asset to the dealership. More

Real great experience The staff had great knowledge about the vehicles they sell. They were polite and very understanding of the needs of me as a customer and everyone else The staff had great knowledge about the vehicles they sell. They were polite and very understanding of the needs of me as a customer and everyone else. Very helpful and respectful. Atmosphere was real nice. More

Headlight change I went to Kennesaw last Saturday to replace a headlight. It was the second time in about 18 months that the light needed replacing. I have now replace I went to Kennesaw last Saturday to replace a headlight. It was the second time in about 18 months that the light needed replacing. I have now replaced both headlights, one of them twice. I got a vague explanation as to why that might be the case. Recently, I have also experienced problems with the check engine, cruise control, and brake lights flashing. I was told it might be a loose gas cap and it should resolve itself once the cap was tightened. It did resolve only to reoccur twice since. I am now a bit "paranoid" that it will continue to happen. Again, I was given a vague explanation. I have never had a car that needed quite so much attention before. I live 1.5 hours from the dealership and find it difficult to simply "drop by" if I am having an issue or need an oil change. It would be helpful to me if I were able to make an appointment. That being said, on my last visit, I was told that my last "after market" oil change was leaking and got the impression that I was being judged for not bringing it to the dealership. While I do ultimately love my car, I am not impressed with the amount of oddities that have been happening since my warranty expired. I am also not particularly impressed with the judgmental attitude of the person at the front desk. While she is at times funny and warm, she can also appear to be disapproving of my choices or inability to afford the time or the money for services when she believes I should have them done. More

Replacement of head gaskets due to oil leak When taking my 2014 Subaru Outback for a regular change of oil, it was also needed to change the head gaskets due to an oil leak. I was promptly loane When taking my 2014 Subaru Outback for a regular change of oil, it was also needed to change the head gaskets due to an oil leak. I was promptly loaned a car until the repair was made. Everything worked fine, excellent service and excellent work. But also as important, the friendliness and high quality of the advice provided at every step. This is the main reason why I bought my second Subaru at this dealer, and why I always bring my car here for services and/or repairs. Besides the great costumer service provided by Lydia Carroll and Steve Napier, I want to praise the professionalism and high sense of responsibility of mechanic Terry Fleck for answering all questions and making sure everything was ok. It is a pleasure to deal with Subaru of Kennesaw and they have my full trust. More

Fantastic! Lydia is always pleasant and professional every time I visit the service department and she gives great customer service. She is a great asset to Sub Lydia is always pleasant and professional every time I visit the service department and she gives great customer service. She is a great asset to Subaru. More