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228 Reviews of Subaru of Kennesaw - Service Center
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July 09, 2024
I purchased my 2015 Subaru from this dealership period I have no service down there. Never questioned the pricing period I lost one of the keys so I called them for replacement period they quoted me $325 fo have no service down there. Never questioned the pricing period I lost one of the keys so I called them for replacement period they quoted me $325 for the key and a $100 to program. Period that seemed a little high. So I called tronkali Subaru incomics, Georgia air quote is $266. I don't like being taken advantage of some price deference is normal, but this is ridiculous. Be very careful dealing with these people. Things may not be as you believe them to be as I always did? More
by Rscottm4554
Employees Worked With
Brian Vezmar
June 10, 2024
I have had my car serviced at this location since it was purchased new. The last visit to the dealership was quite concerning as the results of the inspection was in conflict with the previous visit. I ha purchased new. The last visit to the dealership was quite concerning as the results of the inspection was in conflict with the previous visit. I have more tread on my tires and on my brake shoes than I had six months ago! At this rate, I will have new tires in the next 12 months...don't think that is going to happern. I attempted to contact the service manager several times and the general manager the last time. Their message on their phone says they will contact me at their earliest convenience. It has now been a month since I had that service and call shortly after. Perhaps there is a family emergency on both of their parts but I would have expected a phone call for the one who is covering for them. Quite disappointed for a quality vehicle service center. More
by kcidfinancial
Employees Worked With
Don't Know
November 30, 2023
DO NOT USE This Dealership! I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I had lights go off on my dashboard and I was away from home at the time. This was the nearest dealer to go to for service as I live 2 hours away and I was concerned for safety to drive. First their diagnostic fee is OUTRAGEOUS at $189. They gave me a long list of parts needed and I was told about a problem that they said would need a day to a day and a half to repair. Parts would be $1000 and labor would be over $4000. Thank goodness I have a father/son business near me that has previously worked on my Forester. They said not only DID I NOT have the problem that was described to me but that I was completely lied to about what needed to be done and how, and that only one of the parts they described were needed. My local mechanic said their fee for the correct issue repair with parts and labor would be $895. What a scam from Subaru of Kennesaw!!! PLEASE save your money and go somewhere else. There are honest, trained mechanics out there that can help you. How disappointing to be lied to and so blatantly. To think that I could have gone into debt over this. If I could rate them zero stars I would. Lesson learned. More
by Dissappointed
Employees Worked With
Chris A.
August 23, 2023
Loved the buying experience with Morris. Purchased my vehicle sight unseen. However, the service experience is lacking in customer service and friendliness. No one looks forward to spending Purchased my vehicle sight unseen. However, the service experience is lacking in customer service and friendliness. No one looks forward to spending an hour(+) waiting for the servicing of their car. An acknowledgment of your presence takes 1 second. Basically, NO ONE wants to be ignored, which is what happened today with Abigail Nathanael or that Stephen Barnes NEVER answers his phone or returns calls. Pretty sure they are all nice people but that's not what always translates to me as a guest. There are many other Subaru dealership that provide service and a customer friendly environment that would be worth the drive. I remember when coming here use to feel like visiting family and friends. Now, you are just the number of the tag they put in the car. More
by Nippi333
Employees Worked With
January 14, 2023
I signed up online for an oil change. ...there were two choices, one simple 50$ and a 85+ options, I picked the former and went for service....I arrived there and stood for a while, two ag ...there were two choices, one simple 50$ and a 85+ options, I picked the former and went for service....I arrived there and stood for a while, two agents were interacting with other customers, I was not acknowledged until a third man assisted me.....when service was completed I was surprised to learn that I had received the more expansive option, paid without protest. as I went to retrieve car I noticed that it had not been washed. the service advisor Abigail Nathanael informed me that the service wash should be requested by customer prior to service....she further stated that I had the option to wait (2hrs) or come back another day. my service was on Thursday, I went back Saturday morning for wash, I waited over one hour when I was told that it would take 30min, I picked up car and rushed to a scheduled appointment....at the end of the appointment I decided to fully inspect the car....I was stunned, I don't think the car had been washed at all....I wished I had the options to upload pictures....I had two smudged on car prior to wash they were still there, the car had not been "lightly vacuumed". It was a total waste of my time. the customer service was dismal..... More
by ernstapierre
Employees Worked With
Abigail Nathanael
July 03, 2022
Great experience with service after the sale. I bought a 2020 Forester her and have had regular services performed. The staff is very courteous and competent! I bought a 2020 Forester her and have had regular services performed. The staff is very courteous and competent! More
by GrandG
May 11, 2021
I am writing this review because of the poor level of service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove 30 miles to Decatur to purchase my Ascent. in January of 2021 I wrecked my car, I had it repaired and once complete called to make a service appointment. I was routed to a voicemail, I left a message, and I never received a call back. subsequent calls have delivered the same result. the most recent call was Friday 5/6/2021. i am trying to schedule maintenance and arrange to have a hitch and some other accessories installed. It is 05/11/2021 and I am still waiting for a call. When i spend over $40K on a vehicle, and want to have it serviced, i expect a call back. it is not too much to offer. i would not recommend this dealership to anyone i know. i have made at least 5 calls and never received a call. I love the car, but would be reluctant to buy a car from this dealership or have service performed because if they cut corners on customer service for this, they will likely not be good when I really need them. Return your calls! More
by theschohan
Employees Worked With
March 10, 2021
Took my car in for a recall and they call me and tell me I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership. I get the car home and sure enough oil leaking. So I take it to my mechanic who tells me the oil valve was loose and it sprayed oil all over my engine. He cleaned my engine and changed my oil for $65.00 and no leak anywhere. They must have loosened the valve and even if they didn't and in some crazy way it came loose on the drive to the dealership isn't that the first thing a mechanic would check rather than tell me they need to take my engine apart to find the leak! Never ever again will I go to this service center. Scammers or just really bad mechanics you pick! More
by leah.landi
Employees Worked With
Other Employees :
Jeremy Sanders
March 10, 2021
Best customer service ever. Love these folks and my Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub More
by Aamcgrotha
July 24, 2020
There is not another dealership out there that is like Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explai Subaru of Kennesaw. They are the friendliest and the most helpful of any dealership we’ve ever been in. Anyone of them are there to help. They explain in detail everything they’re going to do to the car. More
by Childers7706
Employees Worked With
