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Subaru of Keene

Keene, NH

Overview
Reviews
Vehicles
5.0
441 Reviews
Call Dealership (855) 386-6322
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11 Production Ave

Keene, NH

03431

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Showing 441 reviews

January 31, 2008

taking it in for service, they had it for 3 weeks, had to keep bringing it back with no satisfaction, there was always another issue with the car that they had made. It was a new car! Never go there, they More

by ra
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager & general manager
Report | Print
Oct 29, 2008 -

Subaru of Keene responded

Due to the nature of the repair, which was covered under the manufacturer’s factory warranty, inspection from a factory rep and authorization was required. Repair was performed according to Subaru of America specifications. Customer was given many extras including free loaner car during the entire time, additional services and full reconditioning of vehicle to compensate for his inconvenience. Nature of the repair left a negative stigma about the vehicle in general which prompted customer to trade vehicle. Subaru of Keene leads our Subaru New England District in customer satisfaction for the 3rd straight year and holds the #1 position in Subaru’s Circle of Excellence. Subaru of Keene is also a Subaru Stellar Performer and was just named by AAA as an Approved Repair Facility with a 99% Customer Satisfaction Rating.

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