Subaru of Keene

I contacted the Service Department when my car wouldn't start and asked whether I could get the car in to be repaired that day. Penny listened carefully to what I told her; she also heard how important it start and asked whether I could get the car in to be repaired that day. Penny listened carefully to what I told her; she also heard how important it was for me to get the problem sorted out as soon as possible. She said I should get the car in as soon as possible. When I arrived with the car, we talked through what I had experienced and what the tow-truck man suggested might be the problem. She took careful notes and I said I would wait to find out how long or quickly the car could be repaired. Because the work could not be done immediately, the Service Department arranged for me to borrow a car, and I went home with an approximate time to return. They called and let me know that the car had been repaired and was ready for me to drive home. When I arrived, I was impressed to hear the care they took in identifying problems and fixing them. I was also very pleasantly surprised to discover that the cost was well below what I thought I would pay. Thank you so much to Penny and to the person who did the 21-point diagnostic and repair of my car. It's running beautifully. I truly appreciate the friendliness and professionalism of everyone I interacted with at Subaru of Keene, the commitment to such a high quality of service, and the willingness to take on an unscheduled vehicle in distress! I am a deeply grateful customer. More

A great team of people when buying a new or used Subaru! Everyone I dealt with was right on top of everything that has to be discussed when buying a new Subaru! Sandra J Palmer Everyone I dealt with was right on top of everything that has to be discussed when buying a new Subaru! Sandra J Palmer More

Kim Beers was excellent, both on the phone during the time I was shopping around among Subaru dealers and after I decided to buy a new Forester from her. When I told her what I had been told by another time I was shopping around among Subaru dealers and after I decided to buy a new Forester from her. When I told her what I had been told by another dealer (that he could still order a 2012 with exactly the options I wanted), she immediately knew he was not correct, alerted me and gave me a straightforward, honest explanation. During my phone conversations with 2 other dealers, the more questions I asked the more I felt that I was trying to pick up a slippery bar of soap from the shower floor. Kim was just the opposite -- she was knowledgeable and straight. She could not match the "offers" I had from other dealers (which I think were destined to be bait and switch offers), but we arrived at a compromise that I considered reasonable, and I'm very happy to have spent a few hundred extra to get a good long term relationship with a person I trust. More

We were considering two makes, Subaru and Mazda. When comparing the dealerships, not to mention the cars, the choice was obvious. Curt and his colleagues at Subaru f Keene were professional, knowledgeabl comparing the dealerships, not to mention the cars, the choice was obvious. Curt and his colleagues at Subaru f Keene were professional, knowledgeable, friendly, and "down home." I appreciate so much that combination of qualities, and feel totally comfortable having bought our car there. (The other dealership fulfilled all the stereotypes of shady car dealers, so it was no contest). More

Employees of Keene Subaru are very friendly. We've never experienced auto sales people who are good listeners. Honestly, we know you are in business to sell cars and make money, but Brian was so nice. Also experienced auto sales people who are good listeners. Honestly, we know you are in business to sell cars and make money, but Brian was so nice. Also Dan, the business manager and Sandy, the internet sales person; these two people were very nice to deal with. Sandy made sure she came to meet us in person. It really makes a difference when people are friendly and very efficient, as the three mentioned are. More

Kim was very helpful at getting me into my new car!! She was very committed and always available to answer the many questions and concerns I had. was very committed and always available to answer the many questions and concerns I had. More

I absolutley love the service department at Keene,they went over beyond my expectations to get my car fixed and back on the road. I had major warranty work performed on my motor by them and through the wh went over beyond my expectations to get my car fixed and back on the road. I had major warranty work performed on my motor by them and through the whole process they contacted me with updates and answered all my question. When i went to pick up my car they had detailed the whole car for me, it was looking better then the day I bought it from another dealership. If you need service done on your Subaru this is the place to have it done, they make the whole experience trouble free. You guys are great!!!! More

Great experience. No pressure sales tactics and a great selection of new automobiles. It was a very easy buying process. I would recommend Subaru of Keene to anyone. selection of new automobiles. It was a very easy buying process. I would recommend Subaru of Keene to anyone. More

Buying a car is a complex sometime confusing and intimidating process. Its something I do only once a decade, at most. For the car just purchased, I shopped around and also researched the web. I vis intimidating process. Its something I do only once a decade, at most. For the car just purchased, I shopped around and also researched the web. I visited no less than six different dealerships. In the end I felt secure with the advise Kim Beers was providing. I tried four different Subaru models and settled on the Legacy. Kim was most helpful is explaining to me the differences between the models and what I should expect from the Legacy. More

My husband and I could not have been more satisfied with the dealings that we had with Subaru of Keene. Bob Berry was so very much in touch with what our needs were. He made us feel comfortable and apprec the dealings that we had with Subaru of Keene. Bob Berry was so very much in touch with what our needs were. He made us feel comfortable and appreciated as customers - so much so that we almost forgot we were customers instead of old friends. Every person that Bob introduced us to only increased our level of right decision making - "Not a bad apple in the place". We would recommend the Keene Subaru dealership to all of our friends and relatives who are looking for a perfect vehicle for their needs. Bob Berry is outstanding and we thank him. MaryAnne and Arthur Pendleton More