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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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October 14, 2023

The service was fabulous! Mike Needham took excellent care of me and is following up with my tire issue. Nice having excellence in my corner! I Love Love Subaru! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Schneid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Subaru of Jacksonville responded

We Love You, Jill! Thank you for the great review about our team and for being part of our SOJAX family!

October 12, 2023

Courteous and efficient service. Problem was addressed quickly without any undue delay. I will always have my Subaru service performed here. More

by Fenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Oct 12, 2023 -

Subaru of Jacksonville responded

We are sorry about the issue you experienced, and thank you for letting us make it right. Thanks for being part of our SOJAX family and we look forward to seeing you again!

October 12, 2023

I was in a rush and the service was fast. They got me in and out in an hour when it was supposed to be an hour and a half. More

by frankanglin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Subaru of Jacksonville responded

We're glad we were able to help get you out quickly! Thank you for being part of the SOJAX family!

October 05, 2023

Mike the service adviser was great to deal with! He was very responsive to any questions. More

by rad214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Subaru of Jacksonville responded

Thank you for the great feedback about Mike and thank you for being part of our SOJAX family!

October 02, 2023

Love this dealership, clean neat and professional. When it by my vehicle from anybody else.Ray Powdrell is the best to work with to buy a car More

by Susanwatson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Powdrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Oct 03, 2023 -

Subaru of Jacksonville responded

Thank you so much for the kind words and 5-stars. We are so happy you have such a great experience with our team. Thanks for being part of our SOJAX family!

October 02, 2023

Always a pleasure having my Forester serviced at this dealership. Friendly, knowledgeable and efficient every single time!! More

by k.kelemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Subaru of Jacksonville responded

Thank you for trusting us with your Subie! We love having you as part of our SOJAX family!

September 30, 2023

Always friendly and helpful with my service trips. Mike is always great at keeping me informed on my cars updates throughout any service trips so far. He’s always friendly and thorough making sure we More

by amybob76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Subaru of Jacksonville responded

Mike is awesome! Thank you for leaving a great review and for being part of our SOJAX family!

September 29, 2023

I brought my Outback in for routine maintenance and they completed it quickly, explained everything that was done, advised me of upcoming needs and had me out the door. Everyone from the person checking me More

by bluebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Subaru of Jacksonville responded

We're so glad you had a great experience with our service team! Thank you for being such a great member of our SOJAX family!

September 25, 2023

I’ve always felt I’ve been treated very well by Mike and everyone else at the dealership. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Subaru of Jacksonville responded

Thank you for the five stars and for trusting us with your Subaru. We love having you as part of our SOJAX family!

September 23, 2023

Fast, high quality and professional service from Mr. Needham. He diagnosed the problem and was able to return the vehicle as promised. Thanks Mike More

by davyslocker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Subaru of Jacksonville responded

Thanks for the kind words about Mike. We appreciate you being part of our SOJAX family!

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