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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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August 05, 2021

Awesome service every time. Always courteous! Always thorough. Wouldn’t go anywhere else. More

by MaryT
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

I am always treated more than fairly and very professionally More

by Augdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
August 04, 2021

Oil change and tire rotation 2 and 1/2 hrs. Very poor service response Totally dropped the ball More

by terencedrozd
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Subaru of Jacksonville responded

Hi Terance, we've reached out to you a few times but haven't had any luck getting in touch with you. We are sorry you had a poor experience with us and would love to apologize. Please call our service manager, Russell Hyatt, back at 904-385-4794. Thank you.

August 04, 2021

Helpful and prompt service. Always available to answer questions and make recommendations More

by Ltcrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Munro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Barba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
August 04, 2021

For routine service visits, one can just bring the car in without a specific appointment. This is a big advantage and convenience. Of course, depending on the # of cars arriving this will determine how lon More

by Barry McCullough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Barry McCullough responded

Already written.

August 04, 2021

Clean and efficient. Mike M. very courteous, knowledgeable. Lucky to find a hard working employee. More

by diazking05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
August 04, 2021

Always very happy with the service department! Great job always! More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2021

Everyone is always over the top friendly and always go above and beyond. I’ve bought 2 vehicles and sent my daughter there and she purchased as well. More

by Reichartc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2021

As usual, a very pleasant experience, very professional personnel, they will definitely keep getting my business...an A+ service. More

by Pepe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

I felt safe, appreciated, well taken care of. Was clean the employees were friendly. Will be taking my Subaru back as needed. When they had my car in the air they found another issue showed me and told m More

by Ravenclaw0525123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
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