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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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September 07, 2021

Always excellent services!!! Michael B is the best!! courteous, friendly, very knowledgeable of the services i needed. The work was done on time. Will comeback again. More

by Mrgubs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
September 04, 2021

Great service, but too expensive. Hard to believe it costs over $300 to replace 4 spark plugs 😟 and now I am getting less gas mileage. More

by robnhood77743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Needham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2021 -

robnhood77743 responded

Great service, but too expensive. Hard to believe it costs over $300 to replace 4 spark plugs 😟 and now I am getting less gas mileage.

Sep 13, 2021 -

Subaru of Jacksonville responded

Hi Robin, thank you for speaking with our Service Director, Carlos. We appreciate you and hope to give you a 5-star experience next time.

Sep 13, 2021 -

robnhood77743 responded

I have not spoken with Carlos yet. I have only left a msg on his voicemail, but have not heard back.

Sep 14, 2021 -

Subaru of Jacksonville responded

Oh Goodness! He just called and left you another voicemail. Do you mind privately messaging us your email/best number, just in case he is calling one that isn't your first choice?

Sep 15, 2021 -

Subaru of Jacksonville responded

Thank you for speaking with Carlos and we look forward to seeing you again. We appreciate you!

September 04, 2021

The service is fast and thorough. Lindsay in warranty is great. No haggle, there is a problem, they fix it. I did not have to fight for my warranty! More

by tracydrussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Carter
September 04, 2021

Always an outstanding experience. The staff is courteous and knowledgeable and the service is always done in a timely manner. We will keep bringing our Subarus back. More

by Kgcolluns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
September 03, 2021

Very good experience. My first experience with Subaru. I had a Honda before and you would wait forever for an oil change. Very quick at Subaru!!! Thank you!! Love my 2016 Outback More

by Markfisher14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
September 02, 2021

This was my 1st service visit to Subaru of Jax.Since This was my 1st service visit to Subaru of Jax. Since being recommended by a family member. Everything they said was true. Prompt, efficient & frien More

by 2017 Xtrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Great service and price as always. Laid back kind of place to get quality work done. If you have not been here you should give them a try. More

by Cletusbeltbuckle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
September 01, 2021

Courteous, prompt, and minimal wait time in pleasant surroundings. Phone call was answered promptly. I was able to get service without an appointment. Even the coffee I had during my short wait time w More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2021

Mike SVC manager great, disappointed vacuum interiors no longer done. More

by cherylleighhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McHeehan
August 31, 2021

This dealership always gives me exceptional service every single time. I never worry about whether or not they will meet my expectations because they always do. More

by Amyjsimpson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Carter
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