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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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September 20, 2021

An Oil Change is the most basic of services, and your mechanic didn’t bother to tighten the screw to keep the oil in the car. No worries right- just bring the car in and we will fix it. Well I’m the one More

by bondhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Subaru of Jacksonville responded

Thank you so much for your feedback. We are so sorry we disappointed you and appreciate you letting us know so we can make sure to fix it. We wanted to apologize to you directly but couldn't get through on the number on file. Our Fixed Ops Director, Carlos, is going to email you. Please feel free to call him or respond to his email. We hope we can make this up to you. Thank you for being part of our SOJAX Family.

September 19, 2021

When I arrived, the attendant was prompt and courteous, the clerk was friendly, knowledgeable and efficient and my vehicle was serviced in a timely fashion More

by Longdon173
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2021

Great customer service and staff were available for anything I need help with my new car. The Best service and staff of dealers I have been with for any car I have ever owned. More

by alan.fulop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
September 18, 2021

Under promise - over deliver. Great experience with 120k service and axel repair. Repairs done ahead of schedule. More

by Chrisorum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2021

Everything was fine except no one called to tell me my tire was in. I waited a week for a call a d finally called myself to find out. More

by Hdthom1
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Sereda, Michael Berry
September 17, 2021

Gabe went above and beyond to make sure I understood the work that was needed. He wasn't pushy at all. More

by josepht172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey, Michael Berry
September 16, 2021

Very informative, kind. No pressure. Polite and courteous. Felt like I was joining a special group of friends. More

by Desertgypsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2021

I appreciate the helpful and friendly staff and quickly they attended to my car. The dealership Is clean and the water in the frig was an added bonus. Thank you More

by anneweiler17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2021

A fantastic experience every single time, whether I’m buying a new car or getting it serviced! More

by RDBlair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

I was helped very quickly the service advisor was very kind and understanding he talked me through the process. The wait area was very clean and stocked with snacks and drinks! More

by Delisrubio42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Mulkey
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