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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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September 29, 2021

Josh provided me, once again, with outstanding customer service during my recent visit to the service department. Every time I have taken my vehicle in for service and worked with Josh, he has gone above a More

by CouponHunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sereda
September 29, 2021

Quick and easy. In and out. Reps were nice and helpful. Less than 30 minutes for oil change and inspection More

by Cnorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Twenty minutes for an oil change and tire rotation! Amazing! Especially with no appointment needed! More

by Jsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Mike was extremely helpful and his communication was second to none. Thanks Mike for getting my car back on road. More

by grahamlazarus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

They are very busy, sometimes things aren’t done even when discussed which is usually no problem except I live out of town. Otherwise friendly and efficient More

by kelliesrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey
Sep 28, 2021 -

Subaru of Jacksonville responded

Hi Kellie, thank you for the feedback and letting us know about your experience. No matter how busy we are, we always want to do what we say we are going to do. We'd love to speak with you and get more details. Please call our Fixed Ops Director, Carlos, at 904-416-1920. Thank you!

September 28, 2021

The care, the professionalism, the fairness - the staff is great! I recently purchased a certified used Subaru from them. I brought it in today because I had a couple of service questions. It’s so nice w More

by susemuse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Quick and easy. Total time was very fast and easy. Tech was helpful as well. More

by javen3598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda, Lindsay Carter, Gabriel Mulkey, Michael Berry
September 28, 2021

They are extremely helpful. When I took my vehicle in they worked with me to get me a loaner so I would not have to cancel my trip with my wife More

by tschmucker80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

They value customer service and always take great care of us. They go the extra mile to make sure we get the parts or service we need, and they DO NOT try to sell extra stuff or nickel and dime me. When I More

by Akamienski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey
September 27, 2021

Fast, professional service. The clean facilities make anyone feel comfortable and safe while knowing your car is in good hands. More

by jackhoustonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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