Subaru of Jacksonville - Service Center

I want to give a big thank you to James in service for his amazing customer service !! I only came in for an oil change but I ended up getting my 60k miles routine maintenance, new tries and of course the his amazing customer service !! I only came in for an oil change but I ended up getting my 60k miles routine maintenance, new tries and of course the oil change to keep my Subaru outback healthy. James made me feel comfortable, took his time going over everything and answered all my questions(trust me I had a lot..lol). After a horrible experience at the other Subaru dealership in Orange park it's a nice feeling to have trust and confidence in the professionals taking care of my car. Thanks to James this Subaru girl is now a Subaru of Jacksonville customer for life. More

All went very good was out of there in about 45 minutes thanks for the great service thanks for the great service More

The service center is top-notch. They work on your vehicle expertly and efficiently and communicate well with you throughout the entire process. They work on your vehicle expertly and efficiently and communicate well with you throughout the entire process. More

I recently needed a minor repair. Mike Needham was my service advisor. Mike was fantastic. He took good care of me and my Subie. This is a wonderful dealership. I have purchased Mike Needham was my service advisor. Mike was fantastic. He took good care of me and my Subie. This is a wonderful dealership. I have purchased 7 cars here. More

The service representative really took care of my vehicle and my unexpected service plan issue. I wish I had been reminded to unlock my glovebox, if locked, so that my cabin air filter could be checked and c and my unexpected service plan issue. I wish I had been reminded to unlock my glovebox, if locked, so that my cabin air filter could be checked and changed, if necessary. More

Took time to listen, kept us informed and good explanation of problem and the solution. explanation of problem and the solution. More

I took my car in for a service recall Friday expecting it to be done Monday afternoon. To my great surprise the work was done on Saturday, but I was unable to get it that day. On a Sunday afternoon(servicesh to be done Monday afternoon. To my great surprise the work was done on Saturday, but I was unable to get it that day. On a Sunday afternoon(serviceshop cloed),with no heads up Dan Cain found my car keys and car, gor other vehicles moved so I could take my car home that day. It's the quick and responsive service like this that keeps me coming back to this dealership. More

Mike Needham in the service center went above and beyond to make sure all my issues were taken care of and I left the dealership feeling 100% satisfied with my service experience. to make sure all my issues were taken care of and I left the dealership feeling 100% satisfied with my service experience. More

Mike Needham made my regular service and installation of a new battery so simple and easy! a new battery so simple and easy! More

I bought my Crosstrek 30 days ago. Went back for comp. checkup. In and out in 15 minutes. John Pitts (Delivery Specialist) helped me install wheel locks and showed me how to work with Went back for comp. checkup. In and out in 15 minutes. John Pitts (Delivery Specialist) helped me install wheel locks and showed me how to work with Android Auto on the car screen (for map). Very helpful with clear explanations. More