Subaru of Jacksonville - Service Center

Mikes the best, plus he’s a Gator fan. Go gators. Great customer service, a thousand times better than Hunter Subaru in Asheville, NC customer service, a thousand times better than Hunter Subaru in Asheville, NC More

Absolutely amazing! Always works with you and finds a way to satisfy the customer. I can't say enough good things about this dealership and location. to satisfy the customer. I can't say enough good things about this dealership and location. More

I bought my Forester there in 2016 and have had it serviced there ever since. They always do a great job. serviced there ever since. They always do a great job. More

The service department is wonderful! Mike Needham went above and beyond to make my experience fantastic. He treated me with respect and kindness and it was like talking with a friend. Subaru of Jacksonvil above and beyond to make my experience fantastic. He treated me with respect and kindness and it was like talking with a friend. Subaru of Jacksonville is fabulous!! More

Excellent service department. Skilled workers, excellent customer service and communication (thanks, Mike). Vehicle is always ready within promised time frame. customer service and communication (thanks, Mike). Vehicle is always ready within promised time frame. More

I needed a part replaced, they had it in stock and were able to repair it the same day. They were very professional, very helpful & very friendly. Will definitely come back. able to repair it the same day. They were very professional, very helpful & very friendly. Will definitely come back. More

The sales department at Subaru of Jacksonville is outstanding. We've happily purchased two cars and brought my mother to purchased one as well. Initially, the service department was excellent but ove outstanding. We've happily purchased two cars and brought my mother to purchased one as well. Initially, the service department was excellent but over time, it plummeted so badly, that we actually started going to Subaru of orange park for our car services. I only returned because I had a warranty issue and Subaru of Orange park said I should return for the extended warranty work. Since returning, my husband has needed to contact your corporate office twice. The second time, and most egregious, involved a caliper falling off rendering the car completely unable to move shortly after having brake work completed. Thankfully, our issues were resolved. The service department is definitely improving because of employees like Mike Needham. He is now, my go to service representative because he is always professional, courteous and a man of his word. Mike is the type of employee that will keep my family customers at this dealership. More

Every time I have my car serviced I am too happy I bought my car from Subaru of Jacksonville. Had a recall on fuel pump done and did a oil change etc. while I was there my car from Subaru of Jacksonville. Had a recall on fuel pump done and did a oil change etc. while I was there More

EXCELLENT service. This dealerships and service department is hands down the best out there and makes me happy to own a Subaru knowing I'm in such great hands! department is hands down the best out there and makes me happy to own a Subaru knowing I'm in such great hands! More

Always a pleasant experience. The customer service at sojax is always top notch! I take my car nowhere else! sojax is always top notch! I take my car nowhere else! More