Subaru of Jacksonville - Service Center

They got the tires I needed and installed them in half the time originally quoted. the time originally quoted. More

Mike Needham is a hero to me! I had my son’s air compressor replaced two years ago at Subaru of Orange Park. It needed to be replaced again. He called Subaru Advocacy for me, and I had my son’s air compressor replaced two years ago at Subaru of Orange Park. It needed to be replaced again. He called Subaru Advocacy for me, and guided me through getting everything done at a reduced price. I am a single mom, with a lot of overhead, and I really could not offered this expense right now. He treated like family! I’ve never been treated that well by a customer service industry! I loved Subaru before, but now I will be a life long customer, and will always ask for Mike when I need anything serviced on either of my Subarus. He is a trustworthy, kind, efficient person, and I appreciate him so much! It feels so good to know you are always in good hands at Subaru! More

Absolutely thrilled with how I was treated by Mike Needham and the service department. My daughter’s car had a serious transmission problem that showed up unexpectedly. She is a brand new nursing s Needham and the service department. My daughter’s car had a serious transmission problem that showed up unexpectedly. She is a brand new nursing student in Jacksonville and we were in a bind. Despite how busy the service centers are at all dealerships, Mike understood the predicament we were in and went above and beyond to get her Subaru diagnosed and repaired in record time. We are very appreciative of well we were treated. I highly recommend Mike and Subaru of Jacksonville. More

Great service advisors, friendly service and everything took exactly as long as quoted. Always happy with the experience. took exactly as long as quoted. Always happy with the experience. More

My Subaru dealership is always clean, employees are super-friendly, and the service department is always right on time. super-friendly, and the service department is always right on time. More

Awesome customer service. You explain the issue that you have with your car and quickly find the problem. You explain the issue that you have with your car and quickly find the problem. More

From the moment we arrived at your dealership we were treated with fast efficient service. Mike was very professional and personable from start to finish. We also need to mention your staff who answer treated with fast efficient service. Mike was very professional and personable from start to finish. We also need to mention your staff who answer the phones. They are courteous and helpful! We have to say that this was by far the best experience we have ever had at any dealership. Thank you! You all deserve to be rated the best!! More

Very informative. Completed the work in a timely manner. Thankful for my business. Gave a coupon for a free car wash. Completed the work in a timely manner. Thankful for my business. Gave a coupon for a free car wash. More

Everything went just as promised. the loaner was ready and I was on my way.no Surprises at checkout. the loaner was ready and I was on my way.no Surprises at checkout. More

An unexpected event happened while my car was brough in for service. The service team and management went out of their way to make sure everything was taken care of, and that all the issues were resolved t for service. The service team and management went out of their way to make sure everything was taken care of, and that all the issues were resolved to my satisfaction. They went above and beyond to make sure we were satisfied with the resolution and outcome. High intergrity and professionalism and a commitment to outstanding customer service. More