Subaru of Jacksonville - Service Center

Great experience with the Service Department We brought in a used Subaru we just purchased with ~250k miles on it. Needless to say, there was a long list of recommended repairs. Josh helped us so We brought in a used Subaru we just purchased with ~250k miles on it. Needless to say, there was a long list of recommended repairs. Josh helped us sort through what was absolutely necessary to keep the car on the road for another couple years and what was not worth doing on a car with so many miles. During the course of the repair, they damaged the radiator. Instead of telling us we needed a new radiator (which a less trustworthy shop might do), they told me and replaced it at no cost. Two days after dropping the car off with no appointment, I get a call from Josh and everything is finished under budget and ahead of schedule! Needless to say, we will be returning to Subaru of Jax and Josh for any future repairs. When it comes time to shop for another car, I'll look at Subaru's first because I trust the service department at Subaru of Jax so much. Thanks y'all! More

Hands Down, The Best Service From Start to Finish I own a Subaru Forester that I enjoy immensely. This is my very 1st Brand New Vehicle, and I take pride in ownership. I expect good customer service, I own a Subaru Forester that I enjoy immensely. This is my very 1st Brand New Vehicle, and I take pride in ownership. I expect good customer service, follow thru, recommendations, and being able to answer all my questions. My Service Advisor is named Kevin, and he has been on point from the 1st time we met. I asked about detailing, as I wanted my car to look it's best since there was really no professional detailing from inside and out since I purchased in 2014. I was introduced to Max who operates the detailing for dealers. WoW! This guy went over everything, how it would be done, how it would look, never rushed me, although I do know he was very busy. I almost did not recognize my car when I picked it up after being detailed. It looked like a Brand New 2018 Brand New from the lot. Kevin and Max showed both the best customer service anyone could ever want, I can see why Subaru of Jacksonville has been the #1 Subaru Dealership Choice Award in the State of Florida. Thank you guys for a job well done. Mr. Hannah More

Great dealership! We are now on our 4th Subaru Outback that we have bought from this dealership and we have always been happy with the cars and our dealings here. They We are now on our 4th Subaru Outback that we have bought from this dealership and we have always been happy with the cars and our dealings here. They are friendly and professional and of course the Subarus are great! More

Awesome Serivce Department Stopped in the Service Department to make an alignment appointment as my was pulling a little right. Steve greeted me, told him what I needed and he i Stopped in the Service Department to make an alignment appointment as my was pulling a little right. Steve greeted me, told him what I needed and he immediately asked me if I had time to wait as they may be able to do it right then. To my surprise he had a tech and the alignment machine available. He got me signed in and the alignment was completed within an hour. This is going above and beyond in my book... Sojax has the BEST Service Department (Service Writers and Techs)!!!! More

Jerry Johnson is the Best!!! I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the p I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the past and I've never met a nicer salesman than Jerry Johnson or made an easier deal .He was extremely knowledgeable and patient. Anita Clarkson had the paperwork ready so quickly and efficiently it was like going to the grocery!. I wish you the best in 2017'- sell lots of Subarus!! Thank You Jody Oliveros More

Replacement floor mat After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a repla After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a replacement mat. The parts department manager, Shawn stated that he might have a mat on hand. After checking, he found a mat for my car. I greatly appreciate Shawn efforts. More

Problem with your Subaru, they will solve the problem. You know, one never knows a company, until there's a problem. They listen, investigate, and fix the problem. I have full faith in this dealership. You know, one never knows a company, until there's a problem. They listen, investigate, and fix the problem. I have full faith in this dealership. As, Phil Porter said to me, he wants me happy with my Subaru regardless of what needs to be done. And, the staff goes out of their way to be kind and caring to us...I'm grateful to have someway ended up buying my Subaru at this dealership. More

Subaru #4 We went in for a service recall on our 2009 Subaru Outback, While we waited we test drove a new 2015; we were immediately sold. We traded our other ca We went in for a service recall on our 2009 Subaru Outback, While we waited we test drove a new 2015; we were immediately sold. We traded our other car in.....now we have two Outbacks in the driveway.....We couldn't have asked for a better sales team, Ryan Munro was knowledgeable, friendly and went above and beyond to explain the Outback's features.. We are completely satisfied with our new purchase. Thanks, Subaru of Jacksonville. More

Outstanding Service Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forest Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forester. He went out of his way to explain the improvements of the newer version and helped us program our cell phone with the Bluetooth. More