Back

Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

Sort by
April 01, 2024

Very knowledgeable and always willing to help. Can call anytime and Ray will go out of his way to make appointments for you or answer questions More

by snow.mountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Porter Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Powdrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Subaru of Jacksonville responded

Thank you for trusting us to take care of your Subaru! We are so happy to have you as part of our SOJAX family!

March 22, 2024

Responsive. organized Friendly Knowledgeable Wish they were in St Augustine but they have offered loaner car next time ............... More

by wd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Subaru of Jacksonville responded

Thank you for giving us the opportunity to work on your Subaru and for being part of our SOJAX family!

March 16, 2024

I’ve had an ongoing issue related to the door chime going off, while the car was not running. Took it in and talked with Brad North, who actually listened to me, and worked to resolve the issue. Brad North i More

by Mathenys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "Q" Quarterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Matthews
Mar 17, 2024 -

Subaru of Jacksonville responded

We are sorry to read about your issue, but grateful we were able to help! Thank you for being part of our SOJAX family!

Mar 17, 2024 -

Mathenys responded

Brad was awesome 👏🏼

Mar 17, 2024 -

Subaru of Jacksonville responded

We think he's pretty great, too :)

March 09, 2024

Mike Needham at Subaru regency went above and beyond what I could have ever expected. I can't stress enough how confident he made me as a customer moving forward here. More

by cmbrauch00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Subaru of Jacksonville responded

Thanks so much for the great review and kind words. We love having you as part of our SOJAX family and look forward to seeing you again!

March 09, 2024

I recommend this dealership enough, both for sales and service. The service staff starting with their service manager Mike Needham, is always professional, accommodating, and friendly. When Mike is not More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Zawacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Chavez
Mar 11, 2024 -

Subaru of Jacksonville responded

Wow, Darren! Thank you so much for the really great review and kind words about our team. We are so happy you've enjoyed your experience with us and we look forward to seeing you again! Thanks for being part of our SOJAX family!

March 07, 2024

The service Advisors at Subaru of Jacksonville are always knowledgable, kind, and professional. I know my vehicle is in great hands! More

by Jpedicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Subaru of Jacksonville responded

We're so glad you enjoy your service experience with us and thank you for trusting us with your Subaru! We love having you as part of our SOJAX family and we look forward to seeing you again.

February 21, 2024

Always receive quality service at the dealership, friendly staff, have been pleased with my Subaru Outback. More

by jppgator78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Subaru of Jacksonville responded

Thanks for the review and feedback! We are glad you're enjoying your Outback. Thank you for being part of our SOJAX family!

February 17, 2024

I want to give a big thank you to James in service for his amazing customer service !! I only came in for an oil change but I ended up getting my 60k miles routine maintenance, new tries and of course the More

by TampaItalian75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zawacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Subaru of Jacksonville responded

Thank you for giving James the opportunity to help you feel comfortable and answer your questions. We are so happy to have you as part of our SOJAX family and we can't wait to see you again!

February 16, 2024

All went very good was out of there in about 45 minutes thanks for the great service More

by sburt319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Subaru of Jacksonville responded

Thank you for the great review and for being part of our SOJAX family! We look forward to seeing you again!

February 15, 2024

The service center is top-notch. They work on your vehicle expertly and efficiently and communicate well with you throughout the entire process. More

by amandaroseparty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Subaru of Jacksonville responded

We are so happy you've enjoyed your experience with our service team. Thanks for being part of our SOJAX family!