Subaru of Jacksonville - Service Center

Tire replacement On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonvi On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonville. I put on the donut spare tire then checked the Legacy Navigation system for the closest Subaru dealership. We arrived at your dealership a little before 11AM on a Thursday. I was still a little shaken up over our accident while explaining to Kevin what had happened. He was polite, professional, and very patient with me which I greatly appreciated. Although we had no appointment, Kevin was able to work us into his schedule and had us back on the road in a little over 90 minutes with an exact replacement tire and a complimentary car wash. Excellent service and an exceptional employee. Thank you Kevin and Subaru of Jacksonville for being there for us. More

Excellent customer service Josh checked on a problem that reoccurred and had it fixed with a new part. He also found a nail in my tire and a brake light out. He made it seem ef Josh checked on a problem that reoccurred and had it fixed with a new part. He also found a nail in my tire and a brake light out. He made it seem effortless. He politely explained the problem and That it was no charge. In addition, Juan, the best salesman I’ve even known, made a point of visiting me while I waited. He never forgets who I am and always seems like an old friend. I will recommend this dealership to everyone I know! I will be buying my next Subaru from here! Thank you!!! More

I was “WOWED” Jennifer was fantastic! Understood my situation and owned it until it was resolved. Wish all my business experiences went just like this one. Thanks Jennifer was fantastic! Understood my situation and owned it until it was resolved. Wish all my business experiences went just like this one. Thanks Jennifer!! More

Awesome the Service department always exceeds my expectations, they are always friendly and very helpful in answering my questions and concerns. I love the id the Service department always exceeds my expectations, they are always friendly and very helpful in answering my questions and concerns. I love the idea of the new express lane , very helpful. More

service steven fixed a mess up created by an outside auto tech and did not charge me for it. I appreciated his advice and taking care of me so I could avoid g steven fixed a mess up created by an outside auto tech and did not charge me for it. I appreciated his advice and taking care of me so I could avoid going round and round with the other company. More

Excellent customer service! A quick preface- I live about 80 miles from Subaru of Jacksonville, in St. Simons Island, GA. Only a terrific vehicle and dealership could compel us A quick preface- I live about 80 miles from Subaru of Jacksonville, in St. Simons Island, GA. Only a terrific vehicle and dealership could compel us to purchase from a manufacturer not local to us. A few days ago my wife's 2017 Forester wouldn't start. With the recent cold, I assumed perhaps that the weather had drawn the battery down. I called down to the dealership and advised them of the issue and requested to bring the vehicle in the next day. We were still a month out from getting our (comlimentary) oil change and check up, and the service advisor said they would do that for us as well. When i arrvied at the dealership, Jennifer Becker was my service advisor. She was very friendly and professional, and was responsve to my request to have things done quickly as I had to be a meeting back in Georgia. The battery was tested, but would not hold a good charge. Rather then 'wait and see' as I've had other dealers try to do, Jennifer advised that they didn't want to hold me up, and replaced the battery under warranty. It acutally took slightly longer, however; the service department noticed that one of the fusible links to the bateery was bad, and replaced that as well before returning my car to me. They advised they didn't want me to have to make another minor visit down if I didn't have to. THAT is great service and caring about you customer. While I was waiting for the repairs, I spent some time with Juan Hernandez, our saleman for the Forester. As always he was gracious and friendly, and is helping me with my inquiries on the new Subaru Accent... Great job! Thanks so much! More

SLOW CRANK GREAT PEOPLE AND GREAT CUSTOMER SERVICE KEEP UP THE GREAT WORK.. EVERY TIME I GO TO THIS DEALERSHIP I FEEL WELCOMED I WILL DEFF BE BACK TO THE SAME GREAT PEOPLE AND GREAT CUSTOMER SERVICE KEEP UP THE GREAT WORK.. EVERY TIME I GO TO THIS DEALERSHIP I FEEL WELCOMED I WILL DEFF BE BACK TO THE SAME LOCATION More

Great service From the first call to the service department to the last detail of my service request, Steven Wall and his team were OUTSTANDING! They were accommoda From the first call to the service department to the last detail of my service request, Steven Wall and his team were OUTSTANDING! They were accommodating and willing to explain everything. More

Srvice experience and i asked a salespeson when a new SUV wo The service is the best n Jacksonville. This is our third trip and when the new SUV come out I will be buying one. the sales person walking buy direc The service is the best n Jacksonville. This is our third trip and when the new SUV come out I will be buying one. the sales person walking buy directed me to the man that sold the first car. he did not blink and eye about helping us and not trying to make the sale More

SERVICE UNMATCHED!!! I recently moved to the area from Vermont. I had my tires rotated at another location, and it brought up possible issues with my CrossTrek. As it tu I recently moved to the area from Vermont. I had my tires rotated at another location, and it brought up possible issues with my CrossTrek. As it turns out, my car had substantial deterioration issues with the undercarriage, brakes, and bearings. Thanks to Steven for working so well with me, making sure I knew what was happening, and preparing me for the cost. Thanks also for making sure I got the most out of my extended warranty. Not only was the work excellent, but Steven also set me up with Enterprise rental when I had to be out of town for a family emergency. Seriously, I have never experienced customer service at this level. I know now where I will be purchasing my next Subaru and no more visiting other shops for routine maintenance! More