Subaru of Jacksonville - Service Center

Bailed me out of a bad situation I was traveling from Charlotte, NC to Naples, Fl on a Saturday in February when my Subaru broke down. Steven Wall stayed late waiting for my vehicle I was traveling from Charlotte, NC to Naples, Fl on a Saturday in February when my Subaru broke down. Steven Wall stayed late waiting for my vehicle to be towed to the dealership. He was able to quickly diagnose my issue and get the vehicle running. Very grateful for his service! More

Great express service experience. Props to Daniel Kane Jr., who handled my service with wit and a smile. A 5 star experience, and one I would look forward on a return visit. Props to Daniel Kane Jr., who handled my service with wit and a smile. A 5 star experience, and one I would look forward on a return visit. More

The service that I received was thorough and affordable. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. More

Programming garage door opener on Homelink mirror of Outback I was unable to program the garage door opener on the Homelink mirror of a new 2017 Suburu Outback after calling Homelink and Liftmaster. So, I conta I was unable to program the garage door opener on the Homelink mirror of a new 2017 Suburu Outback after calling Homelink and Liftmaster. So, I contacted Sean Lee, my salesperson. He forwarded my concern to Phil Porter, Service Manager, Phil promptly contacted me and laid out a course of action. Eventually, Phil sent Juan Hernandez to my home over 40 miles away to address the problem. When that didn't work, Juan called a local garage door specialist who also could not program the opener. Finally, the mirror was replaced and I was able to program the new one. I was not charged for anything and received a complimentary detailing when I came back for the new mirror. Phil, Sean and Juan all showed sincere concern for my problem and worked tirelessly to resolved it. I was really impressed with their dedication and efforts. More

Daniel Kane Jr is amazing!!!! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car!! I am telling you guys, he is the best!!!!!!! More

5 Star Service Since my first experience with a new car dealer in 1965, none until now would have earned a 5-star rating. I selected Subaru because f performance and Since my first experience with a new car dealer in 1965, none until now would have earned a 5-star rating. I selected Subaru because f performance and reliability ratings. Location directed me to a family dealership which excels in customer service. Ryan sold me on the Outback as the best fit to my needs. Most recently, Daniel Kane demonstrated exceptional customer service by arranging for a volunteer mechanic to come to my home to replace a failed battery, resolving a major logistics issue. Jacksonville Subaru has earned my respect and loyalty. Joseph Glas, Nocatee, FL More

professionalism and courtesy It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" gr It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" greeting. Any questions I might have regarding the service are immediately answered with knowledge and reassurance. Daniel and Willy do a great job and are certainly an asset for the dealership. I have been with the dealership for the past four years and all my experiences have been excellent. Thanks Subaru of Jax! More

Customer Service Perfection I have an older used Subaru Outback that I bought from this dealership. It has had a couple of nagging bugs that the service department keeps trying t I have an older used Subaru Outback that I bought from this dealership. It has had a couple of nagging bugs that the service department keeps trying to pin down. Their service has been spectacular! I have worked with several of the service department Representatives and I actually look forward to bringing my vehicle to them. From the gentleman who greets you when you arrive until they hand me the keys to a new loaner, it is the best service that I have ever received at any dealership. I'll always own a Subaru from here on out! More

Really helpful! Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyo Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyone with my cars but Jennifer handle the recall process quickly and professionally. I knew my car would safe with her looking over it! More

Efficient & pleasant I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and be I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and being hit with an unexpected expense for a repair I didn't know I needed. None of that happened at Subaru! First of all, no appointment was needed and I was triaged within 2 minutes of my arrival. The staff was pleasant and welcoming, the task took less time than quoted, the waiting area was comfortable and quiet and they fixed a ding I had asked for a repair quote on at no charge. As much as I love my Subaru, I think I like the service better! More