Subaru of Jacksonville - Service Center

Excellent customer service! A quick preface- I live about 80 miles from Subaru of Jacksonville, in St. Simons Island, GA. Only a terrific vehicle and dealership could compel us A quick preface- I live about 80 miles from Subaru of Jacksonville, in St. Simons Island, GA. Only a terrific vehicle and dealership could compel us to purchase from a manufacturer not local to us. A few days ago my wife's 2017 Forester wouldn't start. With the recent cold, I assumed perhaps that the weather had drawn the battery down. I called down to the dealership and advised them of the issue and requested to bring the vehicle in the next day. We were still a month out from getting our (comlimentary) oil change and check up, and the service advisor said they would do that for us as well. When i arrvied at the dealership, Jennifer Becker was my service advisor. She was very friendly and professional, and was responsve to my request to have things done quickly as I had to be a meeting back in Georgia. The battery was tested, but would not hold a good charge. Rather then 'wait and see' as I've had other dealers try to do, Jennifer advised that they didn't want to hold me up, and replaced the battery under warranty. It acutally took slightly longer, however; the service department noticed that one of the fusible links to the bateery was bad, and replaced that as well before returning my car to me. They advised they didn't want me to have to make another minor visit down if I didn't have to. THAT is great service and caring about you customer. While I was waiting for the repairs, I spent some time with Juan Hernandez, our saleman for the Forester. As always he was gracious and friendly, and is helping me with my inquiries on the new Subaru Accent... Great job! Thanks so much! More

SLOW CRANK GREAT PEOPLE AND GREAT CUSTOMER SERVICE KEEP UP THE GREAT WORK.. EVERY TIME I GO TO THIS DEALERSHIP I FEEL WELCOMED I WILL DEFF BE BACK TO THE SAME GREAT PEOPLE AND GREAT CUSTOMER SERVICE KEEP UP THE GREAT WORK.. EVERY TIME I GO TO THIS DEALERSHIP I FEEL WELCOMED I WILL DEFF BE BACK TO THE SAME LOCATION More

Great service From the first call to the service department to the last detail of my service request, Steven Wall and his team were OUTSTANDING! They were accommoda From the first call to the service department to the last detail of my service request, Steven Wall and his team were OUTSTANDING! They were accommodating and willing to explain everything. More

Srvice experience and i asked a salespeson when a new SUV wo The service is the best n Jacksonville. This is our third trip and when the new SUV come out I will be buying one. the sales person walking buy direc The service is the best n Jacksonville. This is our third trip and when the new SUV come out I will be buying one. the sales person walking buy directed me to the man that sold the first car. he did not blink and eye about helping us and not trying to make the sale More

SERVICE UNMATCHED!!! I recently moved to the area from Vermont. I had my tires rotated at another location, and it brought up possible issues with my CrossTrek. As it tu I recently moved to the area from Vermont. I had my tires rotated at another location, and it brought up possible issues with my CrossTrek. As it turns out, my car had substantial deterioration issues with the undercarriage, brakes, and bearings. Thanks to Steven for working so well with me, making sure I knew what was happening, and preparing me for the cost. Thanks also for making sure I got the most out of my extended warranty. Not only was the work excellent, but Steven also set me up with Enterprise rental when I had to be out of town for a family emergency. Seriously, I have never experienced customer service at this level. I know now where I will be purchasing my next Subaru and no more visiting other shops for routine maintenance! More

Greatest Dealership We Have Ever Been To We were traveling from Maine to Florida and broke down in Brusnwick, GA. Roadside assistance hauled us to Subaru dealer in Jacksonville, Fl. The ser We were traveling from Maine to Florida and broke down in Brusnwick, GA. Roadside assistance hauled us to Subaru dealer in Jacksonville, Fl. The service we received was professional, timely, and friendly. My husband said we were treated like family. We were back on the road in a couple of hours and Subaru of Jacksonville even provided us with lunch. Introduced the owner's son to us and he was very accommodating. Would definately recommend this Subaru dealership to anyone. Service department was the best from the minute the toe truck pulled in with our car and us. Great experience. Thank you to all the service department at Subaru of Jacksonville. More

TIS/THE SEASON ,to be busy Excellent visit Danny,Kevin we’re real PROS THANK YOU If needed will return THANK YOU Kathy A J Henseler Thanks again Happy Holiday Happy New Year Danny,Kevin we’re real PROS THANK YOU If needed will return THANK YOU Kathy A J Henseler Thanks again Happy Holiday Happy New Year More

Total car experience is great From the time I have purchased my car, 30 months ago, every experience has been positive. From the sale, to all servicing and even receiving personal From the time I have purchased my car, 30 months ago, every experience has been positive. From the sale, to all servicing and even receiving personal phone calls on my birthday. I have purchased a number of cars during my adult life, this experience by far is the best. More

UNMATCHED Service and Attention to Detail! Subaru of Jacksonville is, by far, the best dealership I've ever encountered. They have broken my dislike for car dealerships to the point that, where Subaru of Jacksonville is, by far, the best dealership I've ever encountered. They have broken my dislike for car dealerships to the point that, where I used to avoid taking my car to the dealer, I now prefer it to any other auto shop. Thanks for always accommodating all of my needs and being honest about what needs to be done to my car! More

Great Service Staf I bought my car here 4 years ago and have also had it serviced here. The staff [sales, service and parts] are always attentive, listen well and seem I bought my car here 4 years ago and have also had it serviced here. The staff [sales, service and parts] are always attentive, listen well and seem to really care about the customer. Many thanks for excellent work. I also had tires put on the car and both their prices and selection were excellent. I have previously purchased tires for other cars I have owned at Costco, but for my Subaru the dealer got the nod and they were highly competitive. More