Subaru of Jacksonville - Service Center

The service that I received was thorough and affordable. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. I was so pleased with the level of knowledge that Danny shared with me about my car repairs. He was very informative, patient, and friendly. More

Daniel Kane Jr is amazing!!!! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car! I have been to the Subaru dealership on Atlantic 2 times so far for my Doris tee service, Daniel Kane Jr was the person who was taking care of my car!! I am telling you guys, he is the best!!!!!!! More

professionalism and courtesy It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" gr It never fails when I need to take my Forester (no. 2) in for maintenance, that I am greeted with a smile and "we'll take care of everything today" greeting. Any questions I might have regarding the service are immediately answered with knowledge and reassurance. Daniel and Willy do a great job and are certainly an asset for the dealership. I have been with the dealership for the past four years and all my experiences have been excellent. Thanks Subaru of Jax! More

5 Star Service Since my first experience with a new car dealer in 1965, none until now would have earned a 5-star rating. I selected Subaru because f performance and Since my first experience with a new car dealer in 1965, none until now would have earned a 5-star rating. I selected Subaru because f performance and reliability ratings. Location directed me to a family dealership which excels in customer service. Ryan sold me on the Outback as the best fit to my needs. Most recently, Daniel Kane demonstrated exceptional customer service by arranging for a volunteer mechanic to come to my home to replace a failed battery, resolving a major logistics issue. Jacksonville Subaru has earned my respect and loyalty. Joseph Glas, Nocatee, FL More

Customer Service Perfection I have an older used Subaru Outback that I bought from this dealership. It has had a couple of nagging bugs that the service department keeps trying t I have an older used Subaru Outback that I bought from this dealership. It has had a couple of nagging bugs that the service department keeps trying to pin down. Their service has been spectacular! I have worked with several of the service department Representatives and I actually look forward to bringing my vehicle to them. From the gentleman who greets you when you arrive until they hand me the keys to a new loaner, it is the best service that I have ever received at any dealership. I'll always own a Subaru from here on out! More

Really helpful! Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyo Took my 2004 STI to have the airbag recall taken care of Jennifer in the maintenance area made my experience there awesome. I don't usually trust anyone with my cars but Jennifer handle the recall process quickly and professionally. I knew my car would safe with her looking over it! More

Efficient & pleasant I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and be I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and being hit with an unexpected expense for a repair I didn't know I needed. None of that happened at Subaru! First of all, no appointment was needed and I was triaged within 2 minutes of my arrival. The staff was pleasant and welcoming, the task took less time than quoted, the waiting area was comfortable and quiet and they fixed a ding I had asked for a repair quote on at no charge. As much as I love my Subaru, I think I like the service better! More

Tire replacement On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonvi On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonville. I put on the donut spare tire then checked the Legacy Navigation system for the closest Subaru dealership. We arrived at your dealership a little before 11AM on a Thursday. I was still a little shaken up over our accident while explaining to Kevin what had happened. He was polite, professional, and very patient with me which I greatly appreciated. Although we had no appointment, Kevin was able to work us into his schedule and had us back on the road in a little over 90 minutes with an exact replacement tire and a complimentary car wash. Excellent service and an exceptional employee. Thank you Kevin and Subaru of Jacksonville for being there for us. More

Excellent customer service Josh checked on a problem that reoccurred and had it fixed with a new part. He also found a nail in my tire and a brake light out. He made it seem ef Josh checked on a problem that reoccurred and had it fixed with a new part. He also found a nail in my tire and a brake light out. He made it seem effortless. He politely explained the problem and That it was no charge. In addition, Juan, the best salesman I’ve even known, made a point of visiting me while I waited. He never forgets who I am and always seems like an old friend. I will recommend this dealership to everyone I know! I will be buying my next Subaru from here! Thank you!!! More

I was “WOWED” Jennifer was fantastic! Understood my situation and owned it until it was resolved. Wish all my business experiences went just like this one. Thanks Jennifer was fantastic! Understood my situation and owned it until it was resolved. Wish all my business experiences went just like this one. Thanks Jennifer!! More