Subaru of Jacksonville - Service Center

Excellent service. The service I received was completed in the timeframe quoted. The service tech was very professional and courteous. He thoroughly explained everything The service I received was completed in the timeframe quoted. The service tech was very professional and courteous. He thoroughly explained everything that was done. More

Great visit as usual This was a wonderful visit to Jax Subaru again. Josh Sereda was so helpful getting me checked in and all service requests addresses. He updated me on This was a wonderful visit to Jax Subaru again. Josh Sereda was so helpful getting me checked in and all service requests addresses. He updated me on status through my the process and even reserved a loaner should it take longer than anticipated. The offer of a hand wash was so welcome and they identified some wipers than needed to be changed. Steve Wall offered a very quick and pleasant check out. Thank you Jax team! More

Recharge my A/C I only have my car serviced here, where I originally bought it in 2011. They always do a great job, and couldn’t be more accommodating. I only have my car serviced here, where I originally bought it in 2011. They always do a great job, and couldn’t be more accommodating. More

Lift gate repair My liftgate wouldn’t open and it needed to be replaced. They told me they could do it in an hour and I was happy to wait for such good service. They e My liftgate wouldn’t open and it needed to be replaced. They told me they could do it in an hour and I was happy to wait for such good service. They even washed my car! More

Express Service Service was efficient, courteous and completed in time promised. Service advisor was clear on work needed. Excellent waiting facility equipped to dea Service was efficient, courteous and completed in time promised. Service advisor was clear on work needed. Excellent waiting facility equipped to deal with mobile devices. More

Warranty work Ive never had a bad experience at this dealership. Steven Wall is always extremely helpful and always goes out of his way to make sure I'm taken care Ive never had a bad experience at this dealership. Steven Wall is always extremely helpful and always goes out of his way to make sure I'm taken care of! I had to get a seat cover replaced under warranty and they made sure I was placed in a loaner and that the car was repaired quickly. More

Great service! I had a nail in my tire and this location took me in immediately without an appointment and had my issue resolved in half the time I was quoted. Max h I had a nail in my tire and this location took me in immediately without an appointment and had my issue resolved in half the time I was quoted. Max helped me and his customer service was excellent. I am very appreciative! More

2 service lights came on while I was near dealership While passing near the dealership, I noticed 2 service lights on, in the dashboard of my Outback. So, I detoured and visited Subaru of Jacksonville l While passing near the dealership, I noticed 2 service lights on, in the dashboard of my Outback. So, I detoured and visited Subaru of Jacksonville late in the afternoon without an appointment. I was immediately greeted and directed to a service area. I explained the problem and was told to have a seat in the waiting room which was stocked with free snacks and drinks. Within a very short time, I was told the vehicle was ready and at no cost to me. Apparently, the tire(s) needed air which was addressed. I had also said my wife had was concerned about the engine idling. Steve Wall directed one of the mechanics to check this out. The mechanic did not find anything wrong but suggested bringing the vehicle back for a more extensive analysis when there was more time. I got back on the road before rush hour and returned home confident my Outback was in good working order. More

Outstanding service on all levels Steven W. and the rest of the Subaru team provide phenomenal service. Not only is the quality of the work top of the line, but they are genuine, consi Steven W. and the rest of the Subaru team provide phenomenal service. Not only is the quality of the work top of the line, but they are genuine, considerate and do everything possible to make it worth your while. This means applying discounts when possible, providing information clearly, updates, courtesy vehicles and a pleasant waiting area. They are the BEST! More

Very helpful identified, the issue very quickly. Excellent Excellent customer services. Honest and fair. I would highly recommend. Communicated very frequently and were up front about everything. Specifically Excellent customer services. Honest and fair. I would highly recommend. Communicated very frequently and were up front about everything. Specifically Steven. Will take my car back for future issues. More