Subaru of Jacksonville - Service Center

First Oil Change Max was very polite during check in. After the service he was very informative as to when and what my next service would entail. He went over everyth Max was very polite during check in. After the service he was very informative as to when and what my next service would entail. He went over everything that was done to the car and went over the paperwork too. He gave me a brochure and went over the services that I would be having in the future. I had to return to the dealership with a minor concern and he addressed it in a polite and professional manner. I will definitely used this dealership for future services. More

Always outstanding and courteous service! From the moment I pull into the service drop off area always being greeted with a friendly "welcome to Subaru" and assisted by Max today who was so c From the moment I pull into the service drop off area always being greeted with a friendly "welcome to Subaru" and assisted by Max today who was so courteous and helpful I can always count on a great experience! I have owned my Subaru Outback for the the past 5 years and the service has been outstanding! I actually enjoy having my car serviced!!! Thank you!! More

Outstanding service! SOJAX is a special dealership. My 2018 Outback is the 5thcar I’ve bought here. The service team is terrific. Honest and reliable. Love the car was SOJAX is a special dealership. My 2018 Outback is the 5thcar I’ve bought here. The service team is terrific. Honest and reliable. Love the car wash! More

Really Customer Friendly The folks at this dealership couldn't be more helpful. When I have a small issue like this morning when I needed to have the right exterior mirror pu The folks at this dealership couldn't be more helpful. When I have a small issue like this morning when I needed to have the right exterior mirror put back together (yes, I hit something with it) - there is no muss or fuss - just drive to the area next to customer service and the great guys and gals will put you back together. No paperwork at all. Or on other occasions when there are bigger deals like a 30,000 mile checkup - the wait is no problem because there are drinks and snacks waiting for us as well as wifi, tv, computers (in case you didn't bring your own). And of course it is always fun to chat with the sales staff and see what's new with Subaru. Oh, and did I mention that a free car wash is included? How great is that! More

Good efficient service Friendly staff, dedicated to customer. They have lots of yummy snacks and drinks to enjoy while waiting though they are quick to service the car. Friendly staff, dedicated to customer. They have lots of yummy snacks and drinks to enjoy while waiting though they are quick to service the car. More

SUPER FAST WARRENTY SERVICE I brought my Outback in for the 6000 mile warranty service a few hundred miles early because I would not be available at the time the car would normal I brought my Outback in for the 6000 mile warranty service a few hundred miles early because I would not be available at the time the car would normally need the service. I was in and out with the oil changed, tires rotated and even a free wash in less than one hour. The service waiting area had complimentary drinks available while I waited. Thank you Max. More

Primo Customer service! When I first arrived I was greeted with a smile and was helped with where I needed to go. John in the parts department was east to work with. I had ca When I first arrived I was greeted with a smile and was helped with where I needed to go. John in the parts department was east to work with. I had called to check on a keyless entry fob and he found the one I needed which wasn't easy since my car is a 2007 Forester. Then Steven in the service department helped to program the key. His smile and great customer service will bring me back here. When I'm ready for a new Subaru I will be ready to come here! Thanks to all of the professional service along with helpful people! More

Excellent service The service staff was very helpful in setting up my appointment. The car was finished the same day I dropped it off. Highly recommend this dealership. The service staff was very helpful in setting up my appointment. The car was finished the same day I dropped it off. Highly recommend this dealership. More

Really Great Service Again! (Sadly, I Had to Replace Tires) The service here is exceptional - from the friendly and very helpful staff who welcomes you to the service department... to the great service advisers The service here is exceptional - from the friendly and very helpful staff who welcomes you to the service department... to the great service advisers who are friendly, knowledgeable, and do everything possible to keep the pricing fair and reasonable. Steven Wall was my service adviser during this visit and was really great and very helpful and knowledgeable! Jennifer Becker has been my service adviser on numerous previous service visits and is always very helpful and a really great service adviser (a great asset to Subaru of Jacksonville!). And Lindsay Carter followed up with me to make sure my service experience was great! Thank you for the best service experiences! More

Regular Service Arrived for service appointment early. They took it right in and were finished in 50 minutes as promised. Waiting room was comfortable and well stoc Arrived for service appointment early. They took it right in and were finished in 50 minutes as promised. Waiting room was comfortable and well stocked. They added a complimentary car wash and even polished the tires. Great experience. More