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Subaru of Jacksonville - Service Center
Jacksonville, FL
2,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,079 Reviews of Subaru of Jacksonville - Service Center
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November 15, 2018
Full service check I am traveling across country and Max and the team made sure my car was ready to go! I always feel comfortable and confident my car is being taken car I am traveling across country and Max and the team made sure my car was ready to go! I always feel comfortable and confident my car is being taken care of. Happy Holidays More
by Aimee1234
Employees Worked With
Max Talbert
November 15, 2018
Excellent Customer Service Steven Wall and the rest of the crew at Subaru Service Center are top-notch! They provided quick, efficient service and had my car available for pick- Steven Wall and the rest of the crew at Subaru Service Center are top-notch! They provided quick, efficient service and had my car available for pick-up that same day. I highly recommend them for any of your car needs. More
by Penny5
Employees Worked With
Steven Wall, Jennifer Becker
November 14, 2018
Service Department Steven Wall was very kind and accommodating. I called the day before for a 30,000 mile service and he made sure I was done the next day for my conve Steven Wall was very kind and accommodating. I called the day before for a 30,000 mile service and he made sure I was done the next day for my convenience. He also made sure I only had done the necessary work and no extras. Very kind department. More
by maryrose
Employees Worked With
Steven Wall
November 13, 2018
1st Oil Change Maybe I was expecting too much from your service Department. Everyone seemed to busy to listen to my concerns. I tried to tell the greeter that I had Maybe I was expecting too much from your service Department. Everyone seemed to busy to listen to my concerns. I tried to tell the greeter that I had a recall and was concerned about the hand holder on the passagners side. He rushed me to the receptionist to make an appointment with her for the recall. I was told by her that I could not make an appointment because Suburu did not know if the recall and she just learned about it on Fox News. I was told don’t worry about it until you receive a letter in the mail. Then why was the recall on my Suburu App? I feel that if I knew about a recall then your dealership should also. I still have not received anything in the mail x 2 weeks. I also ask her to tell the technicians about the holder and she said no problem I will do it right now. When going over the oil change inspection ask the technician about the hand holder and he was clueless. No one told him.. as I tried to tell him and the receptionist but the both did not listen. So, I was told to wait again which took about an hour. Just did not like the feeling that none of your employees would listen to my concerns. I also feel if there is a recall on my new car then your dealership should be aware and know about it. I still feel that the receptionist blew me off. I hope I do not feel this way every time I have to come in for service. I chose an outback and I don’t want to be sorry that I did because your team of technicians does not care More
by Suburu
Employees Worked With
Do not know names
November 12, 2018
Scheduled maintenance Utilized the dealership’s “Express service” today for an oil change and met with Max. He was super helpful! He answered any questions I had. Everytime Utilized the dealership’s “Express service” today for an oil change and met with Max. He was super helpful! He answered any questions I had. Everytime I visit this dealership I am greeted with a smile and great service. This is my favorite dealership in Jacksonville! More
by shannabalooga
Employees Worked With
Max Talbert
November 12, 2018
Peefect Always a fast pleasant experience with this dealership. The service department is always friendly. I showed up closing with a nail in my tire and fran Always a fast pleasant experience with this dealership. The service department is always friendly. I showed up closing with a nail in my tire and frantic, they fixed my tire w/out hesitation. Max Talbert is very pleasant and helpful!!! More
by MK
November 12, 2018
Oil change Had another great experience getting my Subaru serviced last Friday. Despite the service department being much busier than I have seen previously they Had another great experience getting my Subaru serviced last Friday. Despite the service department being much busier than I have seen previously they were still able to get my car taken care of in less than the time initially quoted. More
by bwiley16
November 11, 2018
Service Department - wonderful service and great technicians Love that I can take my Forrester in for a regular oil change without scheduling an appointment. It usually takes under an hour, plus my car is wash Love that I can take my Forrester in for a regular oil change without scheduling an appointment. It usually takes under an hour, plus my car is washed for free! The waiting area is always clean and is stocked with refreshments while you wait. Every person that I met smiled, said hello and asked if everything was being taken care of. The service department always has time to answer all my questions and address any concerns immediately. This time I met with Mike McCormack to talk about the extended warranty for my Forrester. He explained all the options clearly and helped me choose the right plan for me. Love this dealership, everyone takes the time to make sure you are satisfied and happy with either your purchase or service. More
by Forrester2016
Employees Worked With
Kevin McCarthy, Mike McCormack, Jennifer Becker, Lindsay Carter
November 09, 2018
Excellent Customer Service Service department got me in and out very timely, important because I travel more than 1 hour to get there. Handled all of my issues, and washed my ca Service department got me in and out very timely, important because I travel more than 1 hour to get there. Handled all of my issues, and washed my car to boot. More
by subaru2018
November 09, 2018
Service Dept Great service. Had a tire emergency on the way to Georgia from south Florida. They were able to take us immediately and help us get on our way with ve Great service. Had a tire emergency on the way to Georgia from south Florida. They were able to take us immediately and help us get on our way with very little loss of time. Thank you. More
by bethsok
Employees Worked With
Steven Wall
