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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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May 31, 2023

The service is fast and friendly! ! I really appreciate that they value my time.thank you! More

by Swhitetree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Subaru of Jacksonville responded

Thanks for the kind words and 5-stars! We love having you as part of our SOJAX family!

May 26, 2023

Great place. Great service. Always good to see my salesman Juan. Recommended always. Thank you, Subaru of Jacksonville More

by Roy solano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
May 30, 2023 -

Subaru of Jacksonville responded

Roy, thank you so much for the kind words and recommendation! We truly appreciate you being part of our SOJAX family!

May 26, 2023

I took my car in due to a recall but had other issues with my window and stereo. They issued the recall and went above and beyond to check and fix the other issues. Service gentleman, Mike Needham, wa More

by Kerri Hartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Subaru of Jacksonville responded

We're so glad we were able to help you knock out the other issues! Thanks for being part of our SOJAX family!

May 24, 2023

The Service Department members are very informative about how to fix any issue with my vehicle & even share preventive information. They are very professional but also personable & very kind. I wouldn’t take More

by Kimberly Somers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Subaru of Jacksonville responded

Thanks so much for the great review and kind words about our team! We think they're amazing and we love that you do, too. Thank you for being part of our SOJAX family!

May 23, 2023

Subaru of Jacksonville always provides excellent service. Their Service Team is friendly and helpful. I appreciate that they keep me informed of the status of the service that they are performing. More

by Uncle Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Subaru of Jacksonville responded

Thank you for the great review and 5-stars! We love having you as part of our SOJAX family, Uncle Leonard!

May 20, 2023

Over the years, as a single woman, I've had some bad experiences getting my cars serviced. I've been over-billed, had unnecessary repairs, etc. With Suburu of Jax’s Service Department, I feel like I' More

by sqgardener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Subaru of Jacksonville responded

We're so happy we've been able to give you a better experience than years past and other dealerships. Thank you for trusting us and for being part of our SOJAX family!

May 17, 2023

Service department is great. Very professional and helpful. Highly recommend this dealership for auto purchase and subsequent service needs. More

by Subaru JAX Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Horta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ovidio Cirtina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Subaru of Jacksonville responded

Thank you so much for the great review and 5-stars. We're so glad you have had such a great experience with our team. Thanks for being part of our SOJAX family!

May 17, 2023

Love the staff and the service dept, great dealership! I will never go anywhere else! More

by Brokenhalo81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Subaru of Jacksonville responded

We love you! Thank you for being part of the SOJAX family and for the great review!

May 16, 2023

The most pleasant service experience Mike is really attentive and cares about your car, as if it was his own. More

by Keepitmovin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry, Emily Billman
May 16, 2023 -

Subaru of Jacksonville responded

We're so glad to see you had a great experience with Mike and the SOJAX team. Thanks for being part of the family!

May 15, 2023

I came in for what has been reported as a known issue in my make/model that has led to litigation and the team quickly fixed it at no cost. Always professional and.nice, part of the reason I chose a Subaru. More

by Dac.chapman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Subaru of Jacksonville responded

We're so glad we were able to handle the issue quickly for you. Thank you for the kind words and for being such a great part of our SOJAX family!

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