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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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June 20, 2023

Always trust Subaru of Jacksonville to keep my 2016 Legacy in tip top shape. This was a 60K service so kind of expensive. That said having talked to a small private shop that did some service on my 199 More

by Dlhong
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Subaru of Jacksonville responded

Thank you so much for the review! We love having you (& your Legacy) as part of the SOJAX family!

June 17, 2023

My sales rep and service department worked with me to get my car to the dealership and get it repaired asap More

by erikaavend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Hernandez
Jun 17, 2023 -

erikaavend responded

My sales rep and service department worked with me to get my car to the dealership and get it repaired asap

Jun 19, 2023 -

Subaru of Jacksonville responded

Thank you for the kind words! We appreciate you being part of our SOJAX family!

June 09, 2023

Danny and staff did an amazing job taking care of my wife’s car. We are thrilled! More

by codycartledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Subaru of Jacksonville responded

Thanks for the great review, Cody! We are so happy to read you had a great experience with our team. We look forward to seeing you again!

June 09, 2023

I had a good experience when I went in for my first service for my vehicle. More

by Ljm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Subaru of Jacksonville responded

We are happy to read you had a good experience getting your Subaru serviced. We look forward to seeing you again!

June 06, 2023

The service center was very friendly, helpful, and professional. Got my car in and out in no time. Shout out to Mike Needham for lights out customer service! More

by Mikey16D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Jun 07, 2023 -

Subaru of Jacksonville responded

We're so happy to read about your awesome experience with our team! Thanks for being part of the SOJAX family!

June 06, 2023

Mike Needham is always pleasant to deal with. Car was serviced and ready on time. Thanks for great customer service once again. More

by Ryan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Subaru of Jacksonville responded

Thank YOU for trusting us to take care of your Subaru. We love having you as part of our SOJAX family!

June 03, 2023

This service department is the best. They are fast, efficient, and everyone is friendly and helpful. A bonus was the ability to obtain a loaner while my car was being serviced. I woul More

by jad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

Thank you for the great review and our recommendation. We appreciate you being part of the SOJAX family!

June 02, 2023

My first SoJax car. Very impressed with everything about this dealership - sales, service and the owner’s approach and attitude. While I live more than 100 mi away a More

by alan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabino Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

We are so happy to read that we make the drive worth it! Thank you for being part of our SOJAX family. We appreciate you!

June 02, 2023

Great dealer always come away happy. Sales and service are great. It’s no wonder they have been the top rated dealer for the last 9 years. More

by jwh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

Thank you so much for your really awesome review and for being part of our SOJAX family. We truly appreciate you.

May 31, 2023

Very helpful service advisors, a comfortable customer lounge with free snacks and drinks, and available loaner cars make Subaru of Jacksonville a great place to get your vehicle serviced. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Subaru of Jacksonville responded

We appreciate you and the kind words, Joe! Thanks for being part of the SOJAX Family!

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